Configuration Systems Automation Analyst

Job Description

Technical Support/Business Expertise

• Provide significant business acumen (breadth and depth) and global technical expertise in critical systems/applications to support proactive technical solutioning for highly complex and varied business issues, while considering broader impacts of technical decisions to the current and future state business environment. 
• Depending on business area needs, may also be the “Superuser” expert for the business unit on a system or application supporting core business processes with added criticality.
• Lead the review, analysis and development of solutions for highly critical business systems, which may have impacts across multiple business areas or systems/applications.
• Identify and quantify the business impact of possible solutions and make appropriate recommendations to the business area supported.
• Coordinate ongoing user support for the most advanced and/or complex ad hoc questions, inquiries, and service requests.
• Lead or coordinate highly advanced data and trend analysis and proactively consults with and provides feedback to business areas and IT in order to ensure ultimate system/application performance
• Mentor and coach less senior staff members to increase system/application knowledge and enhance business consulting abilities on the team as a whole. 

Issue Resolution

• Leads work groups in assessment of business issues and facilitates the resolution of  most complex or broad system/application problems by:
• Coordinating initial triage for severity and business impact of system/application failures.
• Leading the troubleshooting and analysis necessary to determine root cause of issues.
• Coordinating the development of applicable business processes and solutions, to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
• Coordinating with IT, other teams and vendors as needed to devise, test and implement immediate and long term remedies.
• Independently resolve escalations without management involvement.
• Lead the development of system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities.

Project/Program Support

• Leads and directs discussions with the business and IT on projects and initiatives to elicit and document business requirements and prepare appropriate functional specifications while considering technical capabilities of the system/application and ensuring an integrated approach is used.
• Act as Business Lead/Coordinator on broad, highly complex corporate projects or initiatives. 
• Facilitates project intake, including scheduling of projects.
• Review and approve technical specifications
• Coordinates with IT on implementation and post implementation support

Business Testing

• Lead the development of testing plans with Business area and IT
• Serve as point of contact for business testing activities and influence testing strategy to ensure testing appropriately meets business requirements
• Develop, document and may, in some cases, execute test plans and scenarios
• Analyze and verify results for accuracy, relevance and completeness.
• Provide impact assessments and make recommendations to the business owner regarding issues, risks, etc. 
• Train/coach others on appropriate testing protocol, execution and test plan creation. 
• Coordinate with IT and plan for business area impacts for hardware and software upgrades, security changes, and architectural enhancements as needed.

System Configuration

• Lead the configuration  and maintenance of most complex and highly critical system tables and data elements across multiple system environments
• Lead the analysis, development and implementation of configuration changes to improve system performance and user efficiency
• Coordinate and monitor configuration for accuracy and compliance to change control processes.

Hiring Requirements

• Bachelor's degree or advanced degree (where required)
• 8+ years of experience in related field.
• In lieu of degree, 10+ years of experience in related field.

Preferred Skills

• Excellent communication skills to act as a strategic liaison.
• Ability to consult proactively with business, IT, and vendors.
• Strong problem-solving skills for complex and varied business issues.
• Experience managing highly visible and critical corporate projects.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets,  licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. 

*Based on annual corporate goal achievement and individual performance.