Client Success Support at WeAssist.io

Hiring: Full-time - Client Success Support - Remote - $9,600 - $12,000/yr

🌟 About us, WeAssist, the hiring team 💡

🔹 Not your typical staffing firm—we connect skilled remote talent with top US businesses
🔹 Founded by Reef Colman five years ago, WeAssist has grown into a 100+ strong team
🔹 We care about people! Competitive benefits, career growth, and community involvement
🔹 We give back—supporting education, homelessness, and social impact initiatives
🔹 Join us and be part of a company that values you and your success!

⚒️ Key Responsibilities of the ROLE 📝

➡️ AI & Chatbot Management
➡️ Outsourced Professional Supervision
➡️ Productivity Tracking & Compliance
➡️ Process Adherence & Coaching

➡️ Reporting & Client Communication

Additional Information:

Review this Doc first!

How to Prepare for the Recruiting Process -

• https://docs.google.com/document/d/1tCWNqlU4gNG4nQaEeo5iSKNB8A8X7xAlVCMDvZwkdDk/edit?tab=t.0#heading=h.gt6n5ybw2ujb

📢 Why Are We Hiring a Client Success Support?

Our team is growing, and we need Client Success Support to help us level up! As we expand, ensuring top-tier team members' performance, seamless Chatbot support, and operational efficiency is more crucial than ever. You’ll work alongside our Client Success team, executing tasks quickly and precisely while keeping everything on track. This role requires someone who can anticipate challenges, provide proactive support, and drive results in a fast-paced environment. If you thrive behind the scenes, love problem-solving, and are passionate about client success, we can’t wait to meet you! 🚀

Responsibilities of the Client Success Support:

Your responsibilities include:

• AI & Chatbot Management:
  • Leverage AI tools to enhance client support and operational efficiency
  • Utilize and manage AI chatbots, ensuring seamless integration into daily workflows
  • Assist in the creation, optimization, and management of AI chatbot functions
  • Familiarity with at least one AI platform (e.g., ChatGPT, Gemini, Claude) and a strong eagerness to learn and implement AI-driven solutions
    
    
• Outsourced Professional Supervision:
  • Track and manage team members’ activities, ensuring focus on a single assigned client
  • Monitor application and website usage, email exchanges, and activity levels to ensure efficiency and compliance
  • Conduct real-time performance checks, provide direct feedback, and send Slack messages to reinforce productivity
  • Document and track improvement plans, ensuring accountability through follow-ups and check-ins
    
    
• Productivity Tracking & Compliance:
  • Review the previous day’s productivity using Teramind or other tracking tools, flagging any behavioral concerns
  • Prepare and compile monthly performance reports, identifying trends and actionable insights
  • Conduct random check-ins to ensure team members adhere to company policies and are not engaging in unauthorized work
    
    
• Process Adherence & Coaching:
  • Ensure all OPs follow established workflows, guidelines, and company processes
  • Provide coaching and corrective guidance to align performance with company expectations
  • Proactively address process gaps and recommend improvements to enhance operational efficiency
    
    
• Reporting & Client Communication
  • Generate detailed reports on team performance, highlighting key trends, concerns, and areas for improvement
  • Review end-of-day reports for accuracy and alignment with assigned tasks
  • Client Calls & Issue Resolution:
    • Conduct Teramind walkthroughs (Week 2 of onboarding) to familiarize clients with performance tracking
    • Join client calls to explain key performance issues, alerts, and data insights
    • Escalate unresolved or critical operational concerns to the Accounts Manager when necessary

🏡 Get To Know WeAssist!

(Not your average Recruiting Firm…)

Started by Reef Colman just five years ago, is not your typical staffing agency...

We are a dynamic recruiting firm focused on creating fair opportunities in the business world. We have a team of over 115 people. We help US businesses find skilled remote workers and connect these workers with good employers.

What makes us different is how much we care about our people! We give good benefits, support personal growth, and get involved in the community. We also support good causes like building schools, helping the homeless, and improving education. Come join us at WeAssist, where remote workers do their best! ✨

Company Culture and Core Values:

Diving into WeAssist's ethos, our core values reflect a commitment to excellence and making a significant impact. Our core values include:

• ✅ Growth Focus: Continuously improving and evolving together. 🌱
• ✅ Strong Communication: Honest, direct, and gossip-free interactions. 💬
• ✅ Speed and Results: Prioritizing progress over perfection. 🏃‍♂️
• ✅ Enjoying the Process: Balancing work with laughter and joy. 😄
• ✅ Commitment to Helping Others: Genuine care and support for all. 🤝
• ✅ Prosperity: Exceeding expectations for our team and their families. 🌟

Join a team that's all about making a difference and thriving together! 🎉

What’s in it for you? 😏

Joining us means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to:

• 🌱 Endless Growth Opportunities – Your role evolves with you—take on more responsibility and leadership as you grow!
• 💰 Great Starting Salary – Competitive compensation to reward your contributions.
• 🎉 13th Month Bonus – Because we appreciate your hard work and dedication. Wild, right? 🤯
• 🏆 Performance-Based Raises, Bonuses & Prizes – Your growth directly impacts your compensation! Hit your KPIs and enjoy rewards that reflect your success!
• 👨‍⚕️ Health, Dental, and Mental Health Insurance – Comprehensive coverage to take care of you inside and out.
• 💡 Proactive, Collaborative, Supportive, and Forward-Thinking Environment – Work on innovative projects that push boundaries alongside passionate leaders who value your input!
• 🌴 Permanent Remote Set-Up – Your office is wherever you want it—whether that's your couch, bed, or hammock!

This opportunity is ideal for someone ready to spread their wings, thrive in a dynamic environment, and make a meaningful impact on our journey to success!

Specifics:

• Time
  • Timezone: 9am-5pm PST (12am-9am MNL)
  • This is a remote position so you can have the freedom to work from anywhere

• Miscellaneous
  • Attire - business casual when in meetings
  • Professional setup (Pains me I actually need to write this down… 👀)
    • Clean background
    • Good camera
    • Good microphone
    • Strong wifi

• Tech Stack
  • Must-have:
    • AI Software:
      • AI Chatbot N8N.io
      • ChatGPT
      • Gemini
      • Claude
      • Hunger and ferocity to learn AI Tools
      • Productivity Tracker:
        • Teramind (Highly Preferred)
        • Hubstaff
        • TimeDoctor
    • Nice-to-have:
      • Project Management Software:
        • ClickUp (preferred)
        • Asana
        • Trello
        • Monday.com
        • SalesForce
      • Slack
      • G-Suite

• Compensation
  • Fixed Rate Range; $9,600 - $12,000/yr