Sales Support Specialist

Do you have a passion for the Golf Industry? Would you love to sell to and service the many Trackman-powered Driving Ranges & Indoor Golf Centers? Are you ambitious, self-driven, and willing to go the extra mile? Then, you should join our successful Trackman Business Development team! 

Since the beginning, Trackman has benefited from the skills and commitment of exceptional people. As always, we are looking for the very best talent to take our success story to the next level. As a Sales Support Specialist, you will support our customers in their use of our Booking & Payments Product as well as sell our products and services within the United States.  This role is pivotal in helping to drive Customer Satisfaction, Increase Sales Conversations, and Maintain Strong Relationships with current/potential clients.  

Job Responsibilities 

• Provide pre-sale support by answering questions, resolving issues, and helping customers select the appropriate software solutions. 

• Assist in onboarding new customers and work closely with the implementation team to ensure a smooth setup. 

• Liaise with customers to follow up on demo requests, inquiries, and feedback, ensuring excellent service throughout the sales process. 

• Deliver administrative support to sales leadership 

• Manage customer inquiries related to software solutions, offering product information, scheduling demos, and providing guidance on product features. 

• Develop a deep understanding of our booking, POS, and membership management software products to assist in sales efforts.  

• Maintain detailed and accurate records of sales activities, opportunities, and customer interactions in CRM Systems.