Job description

We are seeking a highly organized and detail-oriented Production Manager to oversee and optimize our fulfillment process. This role is essential to ensuring a seamless workflow from order submission to final delivery, maintaining quality standards, and driving efficiency within our production team.

Key Responsibilities:

Data Entry & Order Management

Complete data entry for all orders and attended sessions
Maintain and manage order forms in Dropbox
Track fulfillment progress and ensure delivery windows are met
Placing client orders for products such as: Portraits mounted on Canvas, Masonite, Frames, Art boxes, Gallery wraps etc.

Team & Production Oversight

Manage and oversee the work created by remote post production artists to ensure deadlines and quality standards are met
- Noted: Post production artists are responsible for selecting the best photos, and enhancing them before presenting to the client
- This includes tracking KPI’s (Key Performance Indicators) such as project deadlines, and efficient delegation of orders to each artist
- The client will provide comprehensive training to ensure the Production Manager understands standards and processes
Monitor production workflow to identify and resolve issues
Report production status and updates to upper management
Interfacing with colleagues and clients in the US and overseas

File & Digital Management

Edit and refine digital images to meet quality standards this may include simple, photography related tasks such as cropping photos and adding the company’s watermark to each photo - client will provide training
Prepare and send portrait proofs
Compress and back up files for efficient storage and retrieval

Process & Quality Control

Maintain high standards in all aspects of production
Implement solutions to improve efficiency and reduce turnaround time

Admin & Related Duties

Data base admin
Admin assistance for CEO/Owner
Projects as directed

Skill & Qualifications:

Demonstrated history of working US hours
4-5 years of work experience including 1-2 years supporting US clientele
Fluency in English writing and speaking (must be able to communicate both on the phone and in email)
Highly organized with great task and time management skills
Experience with CRM and scheduling softwares (we use Active Campaign and Acuity)
Strong critical thinking and problem-solving abilities
High attention to detail and ability to multitask effectively
Fast learner with the ability to adapt to new processes quickly
IT and numerical skills, including proficiency (intermediate level) in Google Spreadsheets and Documents

Why Join Us?

Be part of a passionate and creative team in a fine art portrait studio
Opportunity to take ownership of the production process and drive efficiency
Work in an environment that values growth, organization, and high standards

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