We believe that everybody's health journey matters. Introducing Peppy, the leading digital platform that helps employers give their people expert support for under-served areas of healthcare: menopause, fertility, pregnancy, early parenthood, women's health and men's health. Organisations choose Peppy to stand out from the crowd and create a culture of belonging. Because when you invest in your people’s wellbeing, you invest in your future success. We help our users take control of their health by connecting them to highly-qualified, human experts on the Peppy app – anytime, anywhere. Services include instant messaging, group chat, video consultations, live events and a library of resources. We're proud to work with a wide range of employers, from investment banks and magic circle law firms to emergency services and retailers. We've also partnered with Vitality, making them the first private medical insurer in the UK to offer specialist menopause support as standard. Our mission is simple: to make expert, personalised support available to all. If you think Peppy sounds like a benefit your company should offer, or if you'd like to join our growing team, we'd love to hear from you.

Hey! Thanks for taking the time to read through one of our open roles. We’re looking for an exceptional Software Engineer (AI/ML) to join our Research & Development team and we hope this could be a match made in heaven.

Who is Peppy?

Our mission is to fix healthcare & wellbeing. We do this by supporting the employees of our global clients, including JP Morgan, Disney, Meta, Nvidia, Microsoft, Sony, Clifford Chance, Wells Fargo, Bloomberg, and over 200 others.

Having already revolutionised the employee benefits sector with our innovative clinical products – such as the world’s first menopause benefit – we are now building the world’s most advanced benefits management platform. Think of us as a “Deel for Benefits” – a rocket-ship opportunity with a mission that truly matters. The global benefits sector encompasses employer-funded pensions, critical illness insurance, private healthcare insurance, and many other categories. This is a trillion-dollar TAM with weak, incumbent competition and almost no AI-first startups stepping up to the challenge.

We are a Series B company with $56m in funding to date, operationally cashflow positive, and with secure access to additional capital for accelerated growth. Join us for the ride of your life.

What will a day in the life of our Software Engineer (AI/ML) look like?

Build AI-first features end-to-end: You’ll contribute to the design, deployment, and iteration of our next-generation benefits platform features that leverage personalization, experimentation, and AI/ML methods (e.g. agents/LLMs, recommender systems, reinforcement learning) to enhance user experience in a meaningful business domain.

Stay versatile across the stack: You’ll work in React (JavaScript/TypeScript) on the frontend and Python on the backend, shipping production-ready code and user-facing features in addition to innovative ML work.

Engage in data pipelines & ML workflows: From data ingestion and feature engineering to model deployment and monitoring, you’ll help shape how we deliver advanced personalization and recommendations to our users.

Keep code clean and well-tested: Maintain clean, efficient, and tested code with clear documentation for both peers and future reference.

Participate in agile, cross-functional teams: Collaborate closely with design, product, and beyond to deliver impactful user and business outcomes, bringing a user-focused perspective to the development process.

Review, refine, and grow: Actively participate in peer reviews, CI/CD processes, and a growth-minded engineering culture, where you continuously seek to level up your technical skills.

Be a team player: Sometimes you’ll be iterating on ML pipelines; other times you’ll be refining a frontend component or fixing a tricky bug. We need someone who’s excited about the full product journey and moving together as one.

Broaden your impact: Gain a deeper understanding of how engineering efforts support various business functions (clinical ops, service delivery, sales, marketing) and seek opportunities to enhance user satisfaction and operational efficiency.

Our dream Software Engineer (AI/ML) will have:

Academic/Applied ML Background: A solid foundation in machine learning—particularly in recommender systems and personalization—gained through an advanced degree (MSc or higher) or equivalent practical experience.

Industry Experience (3+ years): Prior experience contributing to impactful products in fast-paced or startup environments, with an understanding of both scale and quality from larger tech organizations.

Hands-On Full Stack Skills: Proficiency in React/Typescript and Python (RESTful APIs, data pipelines), plus comfort with deploying and maintaining services on modern cloud platforms (GCP preferred, AWS or Azure also fine).

Recommender Systems & Personalization Know-How: Familiarity with data engineering, collaborative filtering, content-based filtering, or other ML-driven personalization strategies—and eagerness to deepen this knowledge.

Team-Oriented Mindset: Strong communication skills for explaining complex ideas to technical and non-technical audiences, and a passion for collaborating within cross-functional teams.

A Desire to Ship: Motivation to see your projects—ML or otherwise—get shipped to production and tested with real users, and to continually improve them based on feedback.

Strong Coding Practices & Curiosity: A commitment to writing efficient, scalable, and maintainable code, along with a willingness to learn new technologies, investigate emerging trends, and build quick prototypes.

You may not check all of these boxes, and that’s totally fine! We strongly encourage excited candidates of all backgrounds to apply.

Still looking for more intel? Here’s some other really cool things about Peppy which might be helpful:

We raised a $45mil Series B fundraise January 2023, led by Albion VC

We’re one of Europe’s fastest growing HealthTech scale-ups

We are remote-first, headquartered in the UK with 100+ employees across the UK, USA and Europe

We're proudly B-corp certified and mission-led

We are rated one of the Top Startups to work for by LinkedIn, Sifted, Tempo and Flexa

Much like us, we know you’re into perks and benefits, so here’s a list of ours:

Access to Peppy: You can receive free unlimited access to the Peppy app to use our Menopause, Fertility, Baby, Women’s Health or Men’s Health services

Health & Wellbeing: You will receive Private Medical Insurance through Vitality, including VitalityGP, optical, dental and hearing coverage

Financial Wellness: You have access to your own confidential financial wellbeing coach and resources, through Bippit

Parental Leave: We have a generous Enhanced Family Leave policy, whether you or your partner are giving birth, going through surrogacy or adoption

Pension: We offer an up to 5% employer pension contribution scheme through Cushon

Holidays: Peppy employees in the UK get 25 days holiday per year, plus bank holidays

Remote-First: We're a remote-first business, rather than remote-only. This person can be based remotely anywhere in Europe

Socials: We encourage our employees to join our in-person team events and socials to build stronger connections within your team. If you live outside London, your travel expenses for these events are on us too!

Tech: New joiners receive a company MacBook delivered in time for your first day

Package on offer for our Software Engineer (AI/ML):

Salary of £90,000 to £110,000/annum dependent on your experience

Stock options grant to enable you to share in our future collective success

Equality & Diversity:

Peppy's mission is to help people in life's most challenging journeys. We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process.

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