E-Commerce Assistant (ZR_20059_JOB)

This is a remote position.

Job Highlights:

Contract: Independent Contractor
Schedule:

• Minimum 20 hours per week flexible
  

Client Timezone: AEST (Australian Eastern Standard Time)

Client Overview

Embark on an exciting journey with a rapidly growing online jewelry retailer based in Melbourne! This innovative e-commerce business is revolutionizing the way customers shop for exquisite jewelry pieces. As they continue to expand their digital presence, they’re looking for a talented individual to optimize their online store and enhance the customer experience.

Job Description

Dive into the glittering world of online jewelry retail as our E-commerce Specialist! In this dynamic role, you’ll be at the heart of managing and optimizing a Shopify-based website, ensuring a seamless and captivating shopping experience for jewelry enthusiasts. You’ll have the opportunity to work on various aspects of e-commerce, from product management to customer service, making a direct impact on the business’s growth and success in the competitive digital marketplace. If you’re passionate about creating an outstanding online shopping experience and have a keen eye for detail, this role offers the perfect blend of technical skills and creativity in the exciting realm of luxury e-commerce.

Responsibilities

• Take the lead in managing and continuously improving our Shopify-based e-commerce website
  
• Curate and update product listings with compelling descriptions, high-quality images, and accurate pricing to showcase our jewelry collections
  
• Implement website optimizations to enhance user experience, improve navigation, and boost conversion rates
  
• Provide exceptional customer service by promptly addressing inquiries about products, orders, and the shopping process
  
• Work hand-in-hand with our social media team to ensure consistent branding and seamless integration of marketing campaigns
  
• Monitor website performance metrics and implement data-driven improvements to increase traffic and sales
  
• Spearhead email marketing initiatives, creating engaging campaigns that drive customer engagement and repeat purchases
  
• Stay updated on e-commerce trends and Shopify platform updates, implementing new features to keep our online store cutting-edge
  

Requirements

• Proven experience with Shopify platform and e-commerce operations, preferably in the jewelry or luxury goods sector
  
• Meticulous attention to detail and ability to manage extensive product information accurately
  
• Outstanding customer service skills with a knack for understanding and addressing customer needs
  
• Working knowledge of SEO principles and website optimization techniques to improve online visibility
  
• Familiarity with email marketing platforms (e.g., MailChimp, Klaviyo) and best practices in creating effective campaigns
  
• Excellent written and verbal communication skills in English
  
• Strong organizational skills with the ability to manage multiple tasks efficiently in a remote work environment
  
• Basic understanding of web analytics tools (e.g., Google Analytics) to track and interpret website performance
  
• Ability to meet the following performance targets:
  • Manage and update 20-30 product listings per week, ensuring accuracy and appeal
    
  • Respond to all customer inquiries within a 24-hour timeframe
    
  • Create and execute 2-4 targeted email marketing campaigns per month
    
  • Provide comprehensive weekly reports on website performance, sales metrics, and customer feedback
    
  • Implement at least one significant website optimization or improvement initiative monthly
    

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job