Digital Product Owner- Portal Engagement

The nation's leading administrator of insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

Illumifin is a leading provider of business process outsourcing for the insurance industry, managing policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary databases.

The Product Owner of our Digital Experience is responsible for overseeing the vision, strategy and development of digital products and services. This role is the bridge between business stakeholders, technical teams and end-users, ensuring the product aligns with customer needs and organizational goals. The role requires setting the vision and implementing engagement strategies to drive increase utilization and regulatory compliance with digital tools. This individual will manage product backlog, priorities features and enhancements along with collaborating with cross-functional teams to deliver a successful digital experience.

This dual role includes both product and project management responsibilities, owning each initiative from governance approval through operational readiness to policyholder engagement. The position will include working directly with clients to communicate roadmap, demo existing and new functionality and solicit feedback on future opportunities.

• Product Vision and Strategy:
  
  

Defining the overall vision and roadmap for digital services, aligning it with business objectives and market trends.

• Product Backlog Management:
  
  

Creating, prioritizing, and maintaining a comprehensive product backlog of features, user stories, and requirements.

• User-Centric Design:
  
  

Gathering customer feedback, understanding user needs, and translating them into actionable product requirements.

• Collaboration with Development Teams:
  
  

Working closely with designers, developers, and engineers to ensure clear communication of product requirements and timely delivery.

• Stakeholder Management:
  
  

Communicating product progress, addressing concerns, and managing expectations with key stakeholders across the organization.

• Metrics and Analysis:
  
  

Tracking key performance indicators (KPIs) to measure product success and identify areas for improvement.

• Product Management Expertise:
  
  

Strong understanding of product development lifecycle, agile methodologies, and backlog management practices.

• Technical Acumen:
  
  

Basic knowledge of web technologies, software development processes, and system architecture.

• Customer Focus:
  
  

Ability to empathize with user needs, conduct user research, and prioritize features based on customer value.

• Communication Skills:
  
  

Excellent written and verbal communication to effectively convey product vision and requirements to cross-functional teams.

• Analytical Skills:
  
  

Data analysis skills to interpret user behavior and make informed product decisions.

• Documentation:
  
  

Create and maintain product and project artifacts

Build business case, ROI and Cost/benefit analyses