Support Manager

If you are looking for a meaningful job where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to conquer supply chain complexity, together.
 

As the Support Manager at Körber Supply Chain Software, you will lead a high-performing support team responsible for delivering technical support and ensuring the operational success of systems and solutions. Reporting to the Support Director, your primary goal is to provide exceptional service while managing costs to optimize revenue and profitability.

What a day in the life looks like:

• Lead a team of skilled support agents, overseeing daily operations and ensuring effective incident, request, and problem management.
• Implement ITIL-based best practices to drive process improvements and introduce automation to enhance operational efficiency.
• Monitor and report on key performance metrics such as response times and ticket resolution to identify trends and areas for improvement.
• Oversee service transition and manage Early Life Support to ensure full operational readiness.
• Lead the development of documentation for knowledge transfer and ongoing training.
• Partner with cross-functional teams, including ADM and pre-sales, to drive customer satisfaction and business growth.

About Körber Supply Chain Software:

At Körber, we develop cutting-edge supply chain software solutions that simplify complexity, empowering businesses to move goods efficiently. Our technology and teams work collaboratively to drive innovation and make a positive impact in the logistics and supply chain industries.

Working Pattern: Monday - Friday, 40 hours per week.

Help enable those who move goods to do good by contributing your skills and individual viewpoints in a highly collaborative, caring team environment.

What you bring to the team:

• Proven leadership experience in a support desk environment.
• Strong understanding of IT systems, networks, applications, and best practices for IT security, infrastructure, and compliance.
• Excellent communication skills with the ability to convey technical information clearly and concisely.
• Experience coaching and developing high-performing teams.
• ITIL certification and expertise in incident, change, and problem management.
• Full driving license required for customer site visits.
• Experience working in global, multicultural teams.
• Strong vendor management skills, including SLA monitoring.

Why join us?

Our values shape our corporate culture and distinguish us organizations from the competitors. They support our purpose and give us guidance - everyday.

- Be committed

- Be creative

- Be curious

- Be courageous

- Be collaborative

Our benefits package includes company pension scheme 2.5% employee and 6.5% employer contribution, flexible working, work-from-home options, company events, free on-site parking, an employee referral program, enhanced holidays, and a flexible working schedule. After probation, additional benefits include the WPA Healthcare Cash Plan, Cycle to Work Scheme, Salary Sacrifice Electric Car Scheme, enhanced sick pay, and a Short-Term Incentive Program.

Help enable those who move goods to do good by contributing your skills and individual viewpoints in a highly collaborative, caring team environment.

Körber Supply Chain Software better enables those who move goods to do good when we prioritize diversity, equity, and inclusion. It’s better for our people, better for our business, and better for the world. That’s why at Körber we cultivate and celebrate our colleagues’ experiences and perspectives, whether they look, think, move, believe, or love differently than us.  We are committed to fostering a diverse and inclusive work environment and pride ourselves on being an equal opportunity employer. We encourage people from diverse backgrounds to apply and all qualified applicants will receive equal consideration for employment without regard to gender and identity, age, race, religion, ethnicity, ancestry, sexual orientation or expression, disability, or veteran status.