Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specialises in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Follow us on: Facebook: https://www.facebook.com/MilestoneTechnologiesInc Twitter: https://twitter.com/MilestoneTech Blog: https://milestone.tech/blog/

Job description

We are in need of a Help Desk Specialist to provide technical support to our customers. In this position, you may help customers install our products, troubleshoot hardware issues, and offer general help desk support to walk them through any problems. We have major corporate clients, so you should have experience with both LAN and WAN networks. Our ideal applicant has a bachelor's degree in computer science or information technology and several years of experience working with computers.

Help Desk Specialist Duties and Responsibilities:

Answer customer questions and troubleshoot technical issues.

Walk customers through the use of our product.

Report recurring issues to management.

Keep a log of all calls and issues.

Help Desk Specialist Requirements and Qualifications:

A bachelor's degree in information technology (IT) or computer science.

Help desk or IT experience.

Strong communication and problem-solving skills.

Familiarity with all of our products.

Required profile