Job description

Overview

JOB DESCRIPTION SUMMARY:

The AveannaCare Specialist/Coordinator is responsible for assisting the AveannaCare users (participants, clients, care providers, reimbursement recipients) and ensuring the efficient operations of AveannaCare. The AveannaCare Coordinator will assist users by e-mail, phone, computer or in-person.

Essential Job Functions/Responsibilities

Adhere to Aveanna Core Values
Receive and handle incoming calls
Maintain and review punch and attendance entries within AveannaCare
Maintain and update Employee & Client Service Accounts in AveannaCare
Run AveannaCare reports and process data imports as needed, including in a SQL report environment
Adhere to payroll /billing cut offs and deadlines
Follow up with regional centers, families, and care providers as needed
Complete Special Incident Reports (SIRs) and follow through on SIR instructions per Regional Center guidelines
Resolve payroll / punch issues or concerns
Analyze, identify and resolve issues relating to AveannaCare
Use professional communication and conflict resolution techniques as required
Evaluate data issues, report feedback and observations in determining task priorities
Performs other duties as assigned or needed.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

Position Qualifications

Bachelor’s degree preferred, but not required
Minimum of one year of payroll and/or customer service experience within the last four years
Excellent interpersonal skills; self-driven, motivated and results oriented
Strong analytical and judgment skills
Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna’s proprietary software
Ability to successfully handle multiple tasks simultaneously; strong organizational skills
Thrive in a fast-paced environment
Bilingual in Spanish, preferred

This is a fully remote position; therefore, candidates must have a reliable high-speed internet connection (Ethernet cable) to support video conferencing, system access, and daily communication.

Required profile