Job description

Job Description

Solutions Consultant
The Solutions Consultant promotes, explains and integrates the technical aspects, along with the value and business aspects of the Zendesk platform, during the sales cycle. As a Solution Consultant you will be presenting and explaining concepts for clients so that they understand the likely impacts and benefits of proposed value solutions. The Solution Consultant have a trusted position of authority as they help transform the way a team works to improve customer service and organizational performance. The Solution Consultant will work in conjunction with Sales to be the technical bridge between our Sales Representatives and their prospects.
.What you'll be doing
Requirements

You have 5-8 years of related experience and a minimum of 3 years of software pre-sales experience.
Good interpersonal, communication, persuasion, presentation and writing skills.
Experience scoping, leading and executing customer pilots and Proof of Concepts.
Basic knowledge in web / scripting technologies and SaaS applications.

Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
You have superior solution scoping abilities, using our existing solution and influencing new product development.
You have bilingual proficiency in Spanish and English
Should be flexible and agile in your approach and open to working in a dynamic environment with multiple roles.
You have an obvious passion and people skills.

Desired Skills

Previous consulting experience implementing enterprise class software solutions
Knowledge of topics such as Customer Service software, Employee Experience, ITSM
AI, Telephony (CTI), Business Intelligence, Integrations, REST APIs, Middleware

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Required profile