Job description

Job Description:

Jr Mainframe Support- Remote

This is a remote position - the candidate can be located anywhere in Costa Rica

At DXC we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace

Our DXC IT Outsourcing services provide customers with reliable, optimized, and secure mission-critical systems at lower costs. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.

About this role

Roles in this Job Family are responsible for supporting, maintaining, and troubleshooting applications running in mainframe environments. This includes but is not limited to, monitoring job executions, resolving incidents, analyzing system logs, managing batch processing, and ensuring application availability. Additionally, they collaborate with development and infrastructure teams to optimize performance, implement updates, and maintain operational stability

What you’ll do

Provide technical support for mainframe applications, responding to incidents and assisting in issue resolution.

Monitor batch jobs, system logs, and application performance to ensure smooth operations.

Perform basic troubleshooting and escalate complex issues as needed.

Collaborate with teams to resolve application-related challenges and meet business needs.

Assist in maintaining documentation, including incident reports and troubleshooting guidelines.

Continuously develop technical skills related to mainframe environments and application support.

Apply analytical and problem-solving skills to identify and resolve application issues.

Adhere to best practices and standard procedures in mainframe application support.

Who you are

Required Qualifications

1+ years in IT or support

Knowledge of Cisco, Security, or OS

Experience working with clients.

Knowledge of ticketing tools

Working under pressure

Availability to work on call and on weekend

Advance English Level

Preferred Qualifications

ITIL Certification / CompTIA / Security + / Cisco Certifications is a plus

Customer service.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Required profile