Job description

For one of the largest and most mission critical customers, Proximus NXT supplies and maintains an extremely modern, state-of-the-art technology infrastructure that is deployed for the benefit of the ultimate end users, who use it 24/7/365 in a mission-critical context. This team works during normal business hours from the Proximus NXT HQ in Brussels (next to North station), as well as at customer locations (central data centers or satellite offices spread across Belgium).

A 24/7 on-call service is also provided for urgent incidents with major end-user impact.

We are looking for a SCOM expert and all-round systems engineer to join our team.

Main Responsibilities

Manage and maintain end-user and data center systems.
Identifying and solving technical problems and providing support in case of incidents, both on site and remotely
Perform preventive maintenance tasks at satellite offices spread across Belgium on-site as well as remotely.
Perform 2nd level support in rotation at customer HQ.
Collaborate with colleagues and stakeholders to implement projects and improve systems.
Contribute to the implementation of new technological solutions that meet the needs of the organization.
Spotting and developing automation (by mean of scripting) opportunities to achieve efficiency improvements
Documenting technical specifications, procedures and processes.
Create and maintain reports to monitor patch status and compliance.
Collaborate with various stakeholders to ensure patches and updates are implemented in a timely and effective manner.
Very good knowledge of Dutch and French (mandatory) + English
Experience in system automation/scripting/devops/middleware/virtualisation.
Knowledge and experience with one or more technologies in use in the environment: VMWare, MS Windows Server, MS Windows, Exchange, AD, Powershell, NetApp storage...
Strong problem-solving skills and ability to resolve incidents under SLA.
You are able to read, create and implement technical designs.

Soft Skills

You are a positive team player who can independently set priorities and deliver results within set timelines.
Given the regular customer contact, a positive customer focus and attitude is also an indispensable characteristic.
You have a good understanding of contemporary network and security standards.
You have a passion for IT and are willing to continuously train with the latest technology developments.
Willing to participate in a duty rotation (1 in 8 weeks).
In addition, you will be subject to an NVO security screening. To be eligible for this, you must be domiciled in Belgium for at least 5 years and have proof of good conduct and morals.

Required profile