Job description

Job Title: Bilingual Chinese-English Non-Voice Customer Support Agent

Job Overview

Strikingly is a cutting-edge website builder designed for modern, mobile-friendly experiences. Our core mission is to empower individuals to express their uniqueness. With headquarters in Shanghai, China, and strong Silicon Valley ties, we are backed by prestigious investors including Y Combinator, SV Angel, and others. We are currently seeking a Bilingual Chinese-English Non-Voice Customer Support Agent, also referred to as Happiness Officers, to provide exceptional service through our email and live chat platforms. Ideal candidates should possess a fervent desire to assist others and the capability to maintain composure in challenging situations.

Key Responsibilities

Represent our brand and its personality in every customer interaction, adopting the Strikingly voice and tone.
Create memorable experiences for new and existing customers by delivering outstanding service across various channels (email, chat, social media).
Translate our product and all customer communications, including newsletters and lifecycle emails.
Acquire in-depth knowledge of our product and internal software to support customers efficiently.
Foster happiness and positivity in all customer and team interactions.

Required Skills

Professional-level communication proficiency in both Chinese and English.
A strong commitment to assisting individuals with diverse learning curves.
A genuine enthusiasm for learning new concepts, coupled with problem-solving and analytical capabilities.
Prior experience in customer service within a fast-paced environment is essential.
Technical requirements include a fully operational computer (minimum 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or equivalent) and a reliable internet connection (minimum 20Mbps).

Qualifications

Proficient communication skills in both Chinese and English.
Relevant customer service experience, ideally in a dynamic setting.
Strong problem-solving abilities and analytical thinking.

Career Growth Opportunities

As a Happiness Officer at Strikingly, you will have numerous opportunities for professional development, including pathways for career advancement and access to extensive training programs that enhance your skills and knowledge.

Company Culture And Values

Strikingly prides itself on fostering a collaborative and supportive work environment where happiness and positivity are paramount in every interaction, both with customers and within our team.

Compensation And Benefits