Implementation Engineer

About the Job:

We are seeking a highly skilled and experienced Implementation Engineer to join our Solutions team. In this role, you will leverage your deep technical expertise and leadership experience to ensure the successful deployment and integration of Sama’s data annotation services for enterprise clients. As an Implementation Engineer, you will be a key technical leader, working closely with cross-functional teams including Product, Global Service Delivery, and Customer Success to deliver innovative solutions that meet our clients' complex needs.

You will take ownership of the technical aspects of the customer journey, from initial setup through to post-implementation support. Your experience will guide and mentor junior engineers, and you will play a pivotal role in troubleshooting and solving the most challenging technology problems in AI, all while ensuring a seamless and high-quality customer experience.

Key Responsibilities: 

• Cross Team Collaboration: Partner with Sales, Customer Success Managers, PM, and Delivery teams to implement and deliver customer solutions effectively.
• Technical Expertise: Serve as a technical product expert for the Sama technology platform, understanding its capabilities and limitations.
• Customer Requirements: Work closely with customers to understand their complex requirements and guide the integration of the Sama platform and services into their environments.
• Solution Design & Implementation: Design, build, deploy, and support customer-specific solutions or integrations, ensuring they meet technical and business needs.
• Mentorship & Team Development: Mentor and upskill other team members, sharing knowledge, best practices, and providing guidance for career growth.
• Innovation & Process Improvement: Explore new technologies, stay ahead of industry trends, and contribute to improving Sama's offerings and internal processes to ensure continuous growth and efficiency.
• Ownership & Autonomy: Take full ownership of custom implementations, managing all technical aspects of the project from start to finish with minimal supervision. Use your expertise to make key decisions and ensure timely, high-quality delivery.
• Simplifying Complex Concepts: Translate intricate technical solutions into easily understandable terms for non-technical stakeholders.
• Problem Solving: Tackle ambiguous problems and find effective solutions that address customer needs, ensuring that technology meets human-centric objectives.

Minimum Qualifications:

• 3-5 years of experience as a Implementation Engineer, Solutions Engineer, Software Engineer, or equivalent 
• Bachelor degree in Computer Science or equivalent. Relevant experience can substitute for degree
• Strong Development experience in Python or other web development/scripting languages
• Proficiency in cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with cloud-native services, including AI/ML services offered by those providers.
• Proven ability to rapidly learn and implement new technologies to enhance existing products and solve customer challenges.
• Experience mentoring junior engineers and fostering a culture of continuous learning within the team.
• Strong communication skills, organizational skills and prioritization, balancing multiple challenges at once
• Willingness to work flexible hours including late evenings and available during some overlapping hours with the North American team.
  • India - 4pm to 12 am IST
  • Kenya - 1:30pm to 9:30 PM EAT

Preferred Qualifications:

• Previous experience working with teams in a multicultural team dynamic
• Drive to improve processes in implementation workflows, tools, and documentation to enhance the scalability and efficiency of the Solutions team
• Prior experience working in a startup environment
• A strong bias toward action and being pro-active to work on internal initiatives
• Deep commitment to building an ethical, world-class company with technology at its core