Job description

About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

Our Role

As an Intermediate Software Engineer at Ada you will take ownership of features, delivering high-quality, scalable software that directly impacts our customers and business. You will be expected to write reliable, maintainable code, actively participate in technical discussions, and continuously refine your expertise, positioning yourself for growth into senior roles.

About You

2+ years of experience as a Software Developer (with a strong preference for Python, JavaScript/TypeScript experience)
Experience with databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
Experience with 3rd party LLM providers, such as OpenAI, Azure, Anthropic
Proactive in developing your technical expertise and seeking out opportunities to deepen your skills and learn best practices
Collaborative mindset, actively contributing to team success and doing what it takes to win
A builder at heart, excited to create, iterate, and refine features that have real impact, while maintaining a high bar for quality and scalability

Outcomes

Take full ownership of existing components, contribute to new features, and deliver reliable, maintainable code that meets team standards
Proactively collaborate with cross-functional partners to refine requirements, troubleshoot issues, and optimize solutions
Contribute to meeting quality standards by writing thorough tests, reviewing peers’ work, and addressing technical debt within your domain
Show initiative in learning about system interactions, architecture, and best practices to expand your technical expertise
Demonstrate consistent growth by seeking feedback, sharing knowledge, and adapting to evolving technologies and processes

The expected salary range for this position is $105,000 - $132,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

Benefits

Unlimited Vacation: Recharge when you need to.
Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

Flexible Work Schedule: Balance your work and personal life.
Remote-First, In-Person Friendly: Options to work from home or at our local hub.
Learning & Development Budget: Invest in your long-term growth goals and skills.
Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
Hands-On with LLMs: Enhance your expertise in leveraging large language models.
A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.

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