Job description

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

SentinelOne is seeking a Partner Operations Analyst to support our partner sales organization. This role will focus on assisting our partner ecosystem and operations team and ensure they are able to effectively and efficiently perform all of their sales responsibilities. This includes supporting the applications, processes, and data they require to perform their jobs. In addition to managing the support queue for these teams, this role will also play a critical role in data hygiene, reporting, and process improvements. Furthermore they will support our Partner Operations team on strategic initiatives that will drive productivity for our partner sellers and extended teams.

What will you do?

Maintain the Partner Operations email support queue, acting as the primary point of contact for issues raised by global Channel Sales teams, and ensuring timely resolution of cases
Produce regular metrics on the support que to inform of types of email traffic, volume, and recurring issues/questions that should be addressed via process improvements
Track and manage issues using Jira, ensuring issues are logged, prioritized, and addressed within defined SLAs
Ongoing root cause analysis & resolution on cases that come into the Jira queue
Perform regular maintenance on sales data in Salesforce.com
Maintain and perform data administration actions (e.g. duplicate merging, ownership changes, record alignments, scrubbing, etc.)
Collaborate with cross-functional teams to establish best practices for operational processes, systems, and data management, focusing on scalability and efficiency
Evaluate and propose optimizations and automation opportunities for existing processes to improve overall team productivity and reduce manual effort
Assist with onboarding new partner sales team members and ensure they have the proper visibility and alignment to their territories
Assist with Partner Operations project deliverables, ensuring successful completion of tasks and milestones
Establish and document best practices for partner sales productivity

What skills and knowledge should you bring?

2-3 years in a business or sales/channel operations role
Experience working with a CRM system, specifically Salesforce.com
Bonus in having experience with IM Partner, Channel Mechanics and other Partner Systems
Experience using spreadsheets (Excel and Google Sheets)
Exposure to channel/sales tools & processes a plus.
Team player. Someone who is collaborative and works well in a virtual team environment
Excellent communicator both in-person and virtually
Strong creative problem solving abilities
Results driven, self motivated and ability to multitask
Organized, with excellent attention to detail and work in a fast paced environment
Bachelor degree preferred

Why us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Industry-leading gender-neutral parental leave
Paid Company Holidays
Paid Sick Time
Employee stock purchase program
Disability and life insurance
Employee assistance program
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events, including regular happy hours and team-building events

This U.S. role has a base pay range that will vary based on the location of the candidate. For some

locations, a different pay range may apply. If so, this range will be provided to you during the recruiting

process. You can also reach out to the recruiter with any questions.

Base Salary Range

$80,000—$110,000 USD

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

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