Support Data Engineer

Come join the climate technology startup that is radically shifting the trajectory of global sustainability!

At Altruistiq we're building a SaaS product to help the world’s largest companies increase the sustainability of their global supply chains. We know that business can create benefit for all its stakeholders including the environment, but that this requires a new kind of corporate intelligence. Our product enables that intelligence, it tracks environment indicators, defines what needs to be done, and channels resources to where they are needed most. This could mean helping the world’s largest brands to change farming practices in India, wind down coal power plants in Africa, or increase the re-usability of packaging materials in Europe.

Our company is working with global category leaders in private equity, FMCG, food service and logistics, and we are currently facing a massive, growing demand base. To support that growth, we're backed by some of the world’s most recognizable names in sustainable investing.

We believe in strong teams of self-motivated people, working in flat hierarchies with the opportunity for everybody to weight in. And as individuals we're all very much driven to make positive change in the world and for ourselves.

If this excites you, then please join us as Data Support Engineer to go on this journey together.

The role

You are a senior Data Support Engineer with more than enough experience to work independently on investigating and solving bugs that cause our customers issues. Problems intrigue you and like a detective you deep dive into logs and code across, infrastructure, services and databases, to find root causes and possibly a way to fix them immediately. Unblocking customers makes you happy, making code better in the process gives you a thrill, and learning a varied and cutting edge stack excites you!

You will join our support squad, working closely with the support manager and other support engineers, solving bugs and issues that our customers have, thereby making a real impact on the world. You will work closely with product squads, providing feedback into technology features, and ensuring overall improvement of our platform.

Type of work: Full-time

Place of work: Costa Rica

Function: Data Engineering

For this role, you will need

• Strong problem solving and analytical skills to resolve complex technical issues and optimize system performance
• Excellent debugging skills, especially within the AWS stack (AWS Cloudwatch, ECS, S3)
• Great communication skills, including being proficient in English, to be able to collaborate closely with other engineers and product managers
• Extensive experience with AWS, Python, SQL, dbt, and databases (ideally PostgreSQL and Snowflake)
• Strong proficiency in data integration, data pipelines, database management, and data infrastructure (AWS)
• Experience with TDD / automated testing

What the job involves

• Be part of our support squad, working closely with other engineers, data engineers and product managers across the company.
• Take ownership investigating and solving bugs and issues that our customers are facing with our application across a multitude of services.
• Collaborate to build a fun culture of support excellence.
• Write tests and make code better in the process.
• Actively contribute to fighting climate change and make the world a better place.
• This is a full-time remote position.

Remuneration and rewards package:

Remuneration will be determined depending on experience, but we offer competitive salaries and comprehensive benefits package to all our team.

Other benefits include:

• Our benefits include:

  • Equity: we believe our team should all have a stake in the company we're building
  • A supportive culture to help you learn and develop into a better version of yourself, including a learning & development budget and policy.
  • Competitive compensation package.
  • Private health and dental insurance for you and your partner/family.
  • New joiner budget for equipment to set up your office.
  • Generous pension contribution.
  • Uncapped holiday policy.
  • Flexible working, remote-first environment.
  • Cycle scheme (Delete for all roles apart from the UK).
  • Annual events to spend time together as a team.
  • Working in a diverse, feedback-driven organisation, decentralised decision-making enabling everyone to weigh in, offering lots of freedom, impact, as well as responsibility.

At Altruistiq we believe a diverse team is a better team.

We welcome you to apply, and if there are accommodations that can be made to make the application and interview process more accessible for you please just get in touch. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.