Customer Success Manager

🌳 Noda began in 2018 on a mission to make buildings more sustainable, buildings account for 39% of global carbon emissions and we’re creating real solutions to impact this!

🚀 We have amazing products solving real world problems, come and join us in either the  US or Canada and help drive our mission forward.

💫 We operate in a startup environment where the sky’s the limit and hustle, creativity, and independent problem-solving are rewarded. Everything moves fast, including our priorities. You’ll have ownership and the opportunity to make a real impact – and amazing teammates supporting you every step of the way.

About the Role

As a Customer Success Manager (CSM), you will play a critical role in ensuring Noda’s customers achieve their desired outcomes from our software platform. This includes onboarding, training, driving product adoption and proactively addressing customer needs to drive customer satisfaction, retention and growth. Reporting to the Director of Customer Success & Energy Services, you will serve as the nexus of information on customer health distributing relevant reports to internal stakeholders to support revenue generation and product innovation.

What you’ll be doing

• Deliver a best in class onboarding experience to help customers realize value from Noda’s products and services.
• Identify opportunities to improve the post-sale customer experience journey and streamline internal processes.
• Collaborate with Product Marketing & Sales Enablement teams to develop customer facing content to keep customers informed about Noda’s products & services.
• Gather customer feedback to drive product improvements and act internally as the voice of the customer to advocate for customer needs.
• Collect and synthesize data from different organizational functions (product marketing, business intelligence, building systems engineering, commercial, etc), and report on customer health to the commercial team and wider business.
• Develop presentations, reports, and/or updates to be shared within the Customer Success Team to enhance the CS team’s ability to think strategically about customer growth and churn prevention.
• Review onboarding Standard Operating Procedures, updating as product suite changes.
• Develop presentations, reports, and/or updates to be shared within the Customer Success Team to enhance the CS team’s ability to think strategically about customer growth and churn prevention.
• Address customer issues through the onboarding process.
• Participate in hiring and onboarding of new team members.

What you will need

• 5+ years working in the commercial real estate space/or ESG consulting
• Customer Relationship Management
• SAAS customer onboarding experience
• Familiarity with real estate reporting metrics and energy benchmarking
• Familiarity with Utility Tariffs

What will make you stand out

• Proficient in Tableau, Salesforce, and Intercom
• Experience in commercial building energy systems
  

Why we think you’ll love it here

• Huge responsibility and fascinating challenges – you’ll be joining us early on in our journey, with plenty of autonomy and room to develop your role.
• Fully remote company: we have offices in Washington DC and Ottawa available for employees, but most of us work fully remotely. We also do in-person team and company get togethers throughout the year.
• Joining a fast-growing team of brilliant people building solutions at the forefront of smart building technology!

We offer a great work environment, a clear development path, and many tangible benefits, here just a handful:

• Office in Washington DC and Ottawa to use when you like
• Enhanced paternity, maternity and adoption leave
• Competitive salary and equity participation
• Medical, dental and vision care plans 
• Short term disability, life plans 
• Pet Insurance
• 401k- 50% match of up to 6% of the employee contribution
• Pension
• Highly flexible and autonomous working
• Monthly paid personal development days
• Annual paid volunteer day to help out a charity of your choice

Come save the world with us!

🧡Feel good about your work: Noda is actively helping big companies reduce their environmental footprint. We also offset everyone’s carbon footprint.

🤸 We’re flexible: We encourage remote working and offer flexible working hours to everyone.

🌍 We're passionate: everyone is passionate about the mission and how the work we do helps our planet

🫶 Work with great people: work alongside incredibly talented and supportive within a small but mighty workforce

And we'll do everything we can to support you during your application. If you need us to make any adjustments to your recruitment process, speak to our recruitment team who will be happy to support you.