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RCA Analyst ZOR- RCA Specialist - ABAP

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
Brazil

AM53 Smart Solutions logo
AM53 Smart Solutions Startup http://www.am53.com.br/
11 - 50 Employees
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Job description

· Communication with customers on technical, service and operations topics, ability to handle escalated customer cases on management level.

· Cloud and Customer Mindset and previous experience in Cloud Operations or Support organizations for private cloud or public cloud offerings.

· Strong understanding of the processes and working models of SAP Enterprise Cloud Services.

· Very good networking and communication skills towards stakeholders inside and outside SAP, e.g. customers, other ECS teams, Tool Development, Product Development, Product Support etc.

· Very good English language skills ·

8+ years relevant IT experience

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

SAP Sovereign CloudCloud ComputingCloud Computing

Other Skills

  • Communication
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