Transportation Adjuster

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management. 

Job Overview 

We are looking for an experienced Transportation Adjuster to join our rapidly expanding commercial transportation division. Reporting to the TPA Team Supervisor, you will provide excellent customer service, properly analyze, and apply coverage, and adjudicate claims in a professional manner.

To be successful in this role, you must possess high level attention to detail and problem-solving skills, be self-disciplined and display a high-level of personal motivation, and demonstrate superb communication skills, verbal and written, conducted in a timely manner. You must have at least 3 years of experience handling commercial transportation, property damage, heavy equipment, and cargo claims. Additionally, you will need to be capable of working collaboratively and independently with minimal supervision and display superior time management skills with capability of working with and meeting deadlines. This role is a full-time, home-based position.

Responsibilities and Duties

• Handle first party property damage, heavy equipment, and cargo damage claims on a multi-state basis
• Analyze and apply coverage on both routine and complex claims
• Adjudicate claims in an expeditious manner
• Set and maintain diaries
• Complete client reporting in a timely manner
• Control loss adjustment expenses
• Recommend and manage reserves
• Document all correspondence, reports, discussions, and decisions in the claims system
• Display superior report and letter writing skills
• Notify management of any situation which may affect the underlying claim
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

Experience and Qualifications

Required

• 3+ years of experience handling commercial transportation claims
• Hold an active Texas All Lines Adjuster license 
• Maintain CEU credits for Adjuster license and other licensed state(s)
• Proficiency with Microsoft Office Suite and other various software programs
• Demonstrate proficiency in writing and editing reports to request payment on a claim
• Must demonstrate a high-level proficiency in grammar and a proven ability to produce clear, engaging, and professional written content
• Ability to edit and proofread documents to ensure a high-quality work product

Preferred

• College degree
• Bilingual (Spanish)
• Additional Adjuster state licenses held

Knowledge, Skills, and Abilities

• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Demonstrate exceptional writing abilities and a keen attention to grammatical detail
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

Essential Requirements

• Must have US work rights
• Must speak English
• 3+ years of experience handling commercial transportation claims
• Hold an active Texas All Lines Adjuster license 
• Maintain CEU credits for Adjuster license and other licensed state(s)
• Proficiency with Microsoft Office Suite and other various software programs
• Demonstrate proficiency in writing and editing reports to request payment on a claim
• Must demonstrate a high-level proficiency in grammar and a proven ability to produce clear, engaging, and professional written content
• Ability to edit and proofread documents to ensure a high-quality work product

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the individual for this job and are subject to change with or without notice.

Diversity and Inclusion

Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

Rewards and Recognition

We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our colleagues have moved across into brand new positions to further develop their ideas/projects!

Benefits

• Medical, dental, and vision plans
• 401k plan with employer matching
• Discretionary Time Off (Vacation & Safety/Sick Leave) and Paid Holidays
• Life insurance, short term, and long-term disability plans
• Amazing Executive and Senior leadership as well as fabulous colleagues

Position Type, Work Environment and Physical Demands

This is a home-based, full time, salaried, exempt position that predominantly operates remotely from a professional home-based office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary.

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