Service Desk Analyst L1 PH

• Monitoring, responding quickly and effectively to requests received through the Helpdesk
  
• Managing requests delivery - first in first out based on priority and ensuring client’s SLA’s are continuously exceeded
  
• Updating the status of the requests using Ticketing system Software
  
• Coordinate and dispatch engineers to site.
  
• Assisting the SDM - Project Coordinator - Team lead to achieve customer satisfactions
  

Requirements

• Must be an excellent communicator
  
• Must have 1 -2 years experience in IT Service Desk
  
• Must be willing to work night shift or shifting
  
• Knowledge on WAN and SDWAN is an must
  
• Basic understanding of VPN
  
• Has hands on experience in SNOW, Manage Engine, etc.
  
• Have a strong technical knowledge

Benefits