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Dynamics 365 Developer - Customer Service (756849)

Remote: 
Full Remote
Contract: 

Tri-Force Consulting Services logo
Tri-Force Consulting Services Information Technology & Services SME https://triforce-inc.com/
51 - 200 Employees
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Job description

Title: Dynamics 365 Developer - Customer Service (756849)
Location: Richmond, VA - 23219
Note: this is a hybrid position  3 days onsite.

Job Description:
  • VDOT is seeking a Senior Dynamics 365 Developer. The ideal candidate will be skilled and experienced in Microsoft’s Power Platform, to include Dynamics 365, PowerApps, Power Automate, Power Pages, Dataverse.
Responsibilities:
  • Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Customer Service module.
  • Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
  • Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
  • Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
  • Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
  • Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.
  • Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use at VDOT.
  • Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
  • Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
  • Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
  • Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
  • Contribute to improving our processes and policies within the Business Enablement Services program.
  • Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator) Other duties as assigned.

Professional Experience:
  • Strong organizational and interpersonal skills.
  • Logical, clear and concise written and verbal communication skills.
  • Ability to work seamlessly within a team as well as manage individual tasks
  • Ability to react quickly to a fast paced, rapidly changing environment.
  • Rely on experience and judgment to plan and accomplish goals.
  • Independently perform a variety of complicated tasks.
  • Work with a team of Developers and System Engineers.
  • Communicate clearly and effectively, both speaking and in writing.
  • Review & refine existing processes to align with agency better/group priorities.
  • Review the existing procedures and propose, execute, and/or direct necessary changes.
  • Participate in on-call duties as necessary.
  • Be able to work–from-home and still provide the expected level of support.
  • Be available to support after-hours work as needed.
If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction,
enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then
we would like to hear from you. We need exceptionally capable people for this role for our client,
so get back to us and tell us why you think you are a fit.


About Us:

Since 2000, Tri-Force Consulting Services (https://triforce-inc.com) has been an MBE/SDB certified IT Consulting
firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps),
systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government
and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity,
increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing
core values: integrity, diligence, and technological excellence.
Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the
Inc. 5000 list of the nation's fastest-growing companies.


Salary: NA

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Organizational Skills
  • Teamwork
  • Communication
  • Problem Solving

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