Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Here’s the impact you’ll make and what we’ll accomplish together

As a Learning Content and Administrative Coordinator, you will focus on supporting the management of our training materials and content library, coordinating projects, ensuring quality assurance, and maintaining brand consistency. Your goal will be to bring strong administrative skills, an eye for details, and the ability to collaborate across teams to ensure the seamless execution of content and project initiatives.

What You'll Do:

Coordinate translation projects with internal teams and translators, ensuring content is formatted and saved appropriately.
Act as a quality assurance tester for all training programs and internal systems to ensure they meet quality and accessibility standards.
Oversee version control and content migration processes for both Instructor-Led Training and digital programs.
Execute system and administrative requirements for launches, including updates to Symphoni, Salesforce, and the LMS.
Collaborate with internal teams, external vendors, and stakeholders to facilitate project timelines and deliverables.
Act as a brand steward, ensuring all visual materials uphold the organization’s quality and brand identity ensuring brand standards are met.
Liaising with product team members on administrative components of development, including processing invoices from vendors and SME’s.
Coordinating feedback and reporting on program efficacy
Coordinating video recording and edit, and publishing

Qualifications

What You'll Bring

Strong organizational and time-management skills, with the ability to handle multiple tasks simultaneously.
Experience with Project Management tools, preferably Jira.
Experience in quality assurance or testing processes.
Experience with managing and maintaining translation in multiple languages.
Excellent attention to detail and commitment to quality.
Ability to work collaboratively with cross-functional teams and external vendors.
Familiarity with accessibility standards is preferred.
Knowledge of eLearning development tools is an asset but not required.
Strong communication skills, both written and verbal.
Proficient in Microsoft Office.

You're the missing piece of the puzzle:

A diploma or degree in Communications, Marketing, Computer Science, Education or a related field.
2+ years of experience in an administrative or project coordination role, with exposure to content or training material management.
Experience working with Learning Management Systems (LMS) or similar platforms is an asset.
Familiarity with translation coordination or multilingual content management.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Required profile