Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

The Regional Retail Trainer will play a key role in designing, developing, and deploying training programs for owned, 3rd party and distributor retail employees in their region.
Providing coaching and support to retail staff as well as assist with wholesale customer trainings if needed, to help drive brand objectives. The training topics will vary from product training to sales, retail operations, H&S and customer service. The regional retail trainer will report to the Retail Training Manager EMEA.

MAJOR ACCOUNTABILITIES:

Work with the Retail Training Manager to identify and prioritize retail training needs aligned to business objectives.
Produce and deliver high quality learning materials
Foster a learning culture.
Bi-weekly call with the training champions in your region to track development and identify local store needs.
Monthly call with other regional trainers to discuss regional updates and best practices
Help/Lead the new store opening training
Coaching of the store training champions and making sure we deliver best in class customer service
Track Completion rate of online training courses and follow up to validate learning process
Review sales performance by product and identify potential areas for improvement, prioritize and drive improvements.
Actively research and maintain knowledge of new products (including competitors), new brands, technologies, materials and features.
Share best practices in the region and provide feedback whenever necessary.
Ensure that materials are always up to date and re-use them where necessary

REQUIREMENTS FOR SUCCESS:

Minimum 2 years' experience in a training role, preferably in the retail/sales sector.
Self-motivated and able to plan time, manage multiple projects, achieve goals and objectives, spot problems and find solutions.
Ability to contribute positively to a learning environment where people are supported and encouraged to excel.
Experience within a retail learning and training environment to include analysis, design, build, delivery, evaluation of a range of training programs for retail
Flexible, able to adapt to the needs of the company's project.
Commercial knowledge of the retail market/consumer trends.
High interest in the sports and fashion industry.
Speaks English and local language.
Highly influential, engaging and persuasive in communications. Strong written and verbal communication skills  
Demonstrated experience delivering learning experiences through a variety of formats including in person instructor led; virtual instructor led; self-directed learning paths and advanced facilitation. 
Proficient in Microsoft Office tools (Word, Excel, PowerPoint, and SharePoint) 
Able to travel within the region. This field role requires frequent visits to our stores, with a minimum of three days per week spent in our stores across France. When not traveling, you will work from home, the NB Paris office, or an NB store.

BENEFITS:

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

Required profile