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Consumer Lending Systems Analyst

extra holidays - extra parental leave
Remote: 
Full Remote
Salary: 
38 - 119K yearly
Experience: 
Senior (5-10 years)
Work from: 

Chevron Federal Credit Union logo
Chevron Federal Credit Union Financial Services SME https://www.chevronfcu.org/
201 - 500 Employees
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Job description

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $4.8 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

  • Bonus/incentives for all regular employees
  • 401(k) with 8% company contribution
  • Medical, dental, and vision insurance for employees and dependents paid at 80%
  • PTO and paid sabbaticals
  • Tuition reimbursement

GENERAL SUMMARY

The Consumer Lending Systems Analyst is responsible for administering the loan systems for Consumer Lending to ensure optimal performance.  In addition to working collaboratively with business leaders and users, they are critical for finding and implementing overall improvements. For all systems from the Consumer Lending LOS, integrated solutions, and core systems, they engage in problem solving discussions and critical thinking and actively participate in complex system administration duties. The ability to analyze various reports to identify efficiencies, mitigate risks, and uncover opportunities relating to loan activity and loan productivity is essential for achieving the Credit Union’s strategies.

Position Duties & Functions

  • Serves as the Consumer Lending systems expert and functions as the single point of contact for the line of business. Includes maintenance; administration of users; resolution of reported issues; and configuration, implementation, testing, and customization of the Credit Union’s lending systems along with integrated solutions and partners.  
  • Responds promptly to the needs, requests, and questions of users; understands the permission settings for each role and the workflow of the lending platform.
  • Provides solutions and resolves all issues within authority level including debugging, troubleshooting, and resolving technical issues and serves as liaison between staff, management, and vendor.
  • Regularly evaluates each system to determine effectiveness and relevancy.
  • Makes recommendations for changes, improvements, and additions to lending systems and confers with management to discuss proposed solutions. Changes and improvements include creating and generating relevant reports for business requirements.  
  • Coordinates implementation of any regular software releases with other departments and other systems.
  • Works as liaison between the IT department and vendor(s) to facilitate changes, upgrades, and interfaces.
  • Makes recommendations on creating and/or updating user procedures and manuals.
  • Assists in the training of staff on all lending automated systems as directed including attending periodic relevant system training and seminars.

Other duties as assigned

POSITION REQUIREMENTS

EXPERIENCE and EDUCATION

  • 5+ years’ experience in a lending environment, including a thorough understanding of loan processing and underwriting required.
  • Bachelor’s degree.
  • A minimum of 2 years’ experience with system administration of lending origination systems, as well as experience with system implementation.
  • Advanced knowledge and understanding of banking and financial institution core and lending systems.
  • Equivalent combination of education and experience may substitute for stated qualifications.

KNOWLEDGE and SKILLS

  • Ability to write and speak effectively in English using correct spelling and grammar.
  • Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
  • Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
  • Knowledge of all Credit Union lending procedures and ability to adjust system parameters to conform to policy changes.
  • Strong understanding of consumer loan origination system programming, design, and development such as MeridianLink.
  • Experience with core system, Symitar, is preferred.
  • Excellent customer service skills.

COMPETENCIES:

  • Impeccably high integrity and must maintain complete confidentiality of member, employee, and Credit Union information.
  • Willingness to take responsibility for his/her actions and respond promptly.
  • Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
  • Initiative and self-direction.
  • Ability to effectively communicate and collaborate with people at all levels.
  • Sound problem-solving and decision-making ability, including the ability to prioritize. 
  • Ability to efficiently produce a significant volume of high-quality work.
  • Must be able to travel to branches for audits, as required.
  • The ability to understand and align with our core competencies through daily projects and tasks:

Growth Mindset

Diversity & Inclusion

Communication

Change Ready Leadership

Responsibility

Problem Solving

Tech & Data Savvy

CU Business Acumen

PHYSICAL DEMANDS

  • Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
  • May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
  • Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY AND BENEFITS:

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: https://www.chevronfcu.org/about-us/careers 

Zone 1: $86,520 - $118,965

Zone 2: $78,733.20 - $108,258.15

Zone 3: $72,676.80 - $99,930.60

Zone 4: $69,216 - $95,172

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 800-232-8101 for assistance.

CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click here. To submit a request, please refer to the Careers page for the CPRA Request Form.

#LI-REMOTE #LI-AK1

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Financial Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Customer Service
  • Communication
  • Adaptability
  • Time Management
  • Teamwork
  • Personal Integrity

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