Job description

JOB DESCRIPTION

Guest Relations Associate

A. Identification

Title of Position: Guest Relations Associate

Department: Serviced Accommodation

B. Organizational Association

Reports to: Assigned CEO

Coordinates with: CEO, stakeholders, Clients, and Operations Manager

About Officium:

Welcome to Officium, your trusted “operations as a service” provider dedicated to helping small to medium-sized businesses achieve remarkable growth through offshoring, digitalization, and automation. Our mission is simple yet powerful: to transform organizations by streamlining processes, providing complete transparency, and guiding your business’s digital transformation journey.

At Officium, we understand the challenges faced by businesses in scaling their operations effectively. That’s why we offer tailored solutions that allow you to focus on your core competencies while we handle the rest. Through process mapping, we unlock hidden efficiencies, empowering your business to operate seamlessly and with optimum productivity.

Transparency is at the core of our values. With Officium, you can experience complete visibility into your business processes and operations. We believe that a well-informed partnership yields the best results, which is why we are committed to providing you with comprehensive insights into your digital transformation journey.

Job Description:

We are looking for a Guest Relations Associate to ensure an exceptional guest experience from pre-check-in to post-check-out. You will be responsible for maintaining guest satisfaction, handling inquiries, and ensuring smooth operations through proactive communication and organizational skills.

Key Responsibilities:

• Conduct pre-check-in verifications to confirm that everything is ready for arriving guests.

• Perform post-check-in follow-ups to ensure guest satisfaction and address any concerns.

• Check in with guests post-checkout to gather feedback and address any issues.

• Manage social media and calendar scheduling to engage with potential and existing guests.

• Use JustCall to communicate with guests regarding their stay.

• Maintain and update relevant spreadsheets for tracking guest details and operations.

Qualifications:

• Experience in guest relations, hospitality, or customer service is preferred.

• Strong communication skills (written and verbal).

• Ability to multi-task and manage time effectively.

• Tech-savvy—comfortable using CRM tools, JustCall, and spreadsheets.