Call Center Representative (Part-Time)

Overview:

Company Overview

Youth Villages has been a national leader in the implementation of research-based treatment philosophies in the field of children's mental and behavioral health. Our commitment to helping troubled children and their families find success spans 30 years and includes a comprehensive array of programs and services.

If you are looking for a positive career move where you are meeting the challenges of life and striving to make a positive difference, then Youth Villages is the place for you. We are looking for people with a strong sense of purpose and focus to continually build confidence in yourself and our organization.

Position Overview

This position is remote/part-time (30-35 hours per week) based in the Central Timezone. Both morning/day shifts and afertnoon/evening shifts available. 

Call Center Representatives work in the Research Department and support Youth Villages by gathering crucial information from the youth, families, and caseworkers that we serve. Call Center Representatives are asked to complete questionnaires at various points in time (during treatment, upon discharge, and up to two years after services have finished) covering a variety of topics including customer satisfaction and effectiveness of services.

A Telephone Interviewer needs to be able to juggle multiple, competing priorities. Flexibility and willingness to learn new systems and technology is a key component. Attention to detail is extremely important as there are multiple steps to the process, which can include both written and verbal communication ranging from locating valid contact information, completing the phone interview, making decisions about the cases, and coding of the data collected.

Requirements

High School Diploma Required

Minimum of 6 months phone-based customer service experience is required.

Previous Call Center experience preferred

Must have good telephone demeanor, be detail oriented, able to multitask, excellent time management skills, have the ability to sit for long periods of time conducting interviews by phone, and have excellent verbal and critical thinking skills.

Working knowledge of Windows and Microsoft Office (Excel, Powerpoint, and Word) required. Advanced skills in Excel preferred.

Experience using an electronic medical records database and working in a call center is helpful.

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.