Project Manager

CloudM is an award-winning SaaS company whose humble beginnings in Manchester have grown into a global business in just a few short years.

The CloudM platform is designed to help our customers get the most out of SaaS applications like Microsoft 365 and Google Workspace, automating time-consuming tasks like IT admin, onboarding & offboarding, archiving, and migrations.

Our SaaS data management platform has been used by over 35,000 customers in 107 countries including the likes of LinkedIn, Uber, Netflix, Booking.com, and Spotify.

We have a brilliant team of more than 70 people in Manchester, Europe, and USA. We are still growing, and that means we need more brilliant people who share our ambition to join our team.

Join the Cloud revolution. Join CloudM.

Role Overview:

As a Project Manager for CloudM you will be responsible for projects for direct customers and channel partners. Projects will vary in scale, complexity and geography but all will focus on data migrations and deployment of our SaaS based tools.

Your focus will be delivering projects on time and within budget, and fostering collaborative and constructive relationships with customers and/or partners. You will be managing a high number of projects at any one time so the ability to juggling multiple stakeholders and priorities is essential.

You’ll work closely with Account Managers, Solution Architects and Deployment Specialists to ensure projects are clearly defined and delivered on time. You will also be an initial point of contact for any escalations within projects if/when they occur.

Responsibilities:

Reporting to the Delivery Manager you will ensure smooth delivery of CLoudM projects and will take ownership of the following tasks;

Create a schedule of work for assigned projects within the team.

Manage communications between Deployment Specialists and customers.

Maintain and monitor schedules, work hours, budgets and expenditures.

Organise, attend and participate in weekly Sales & Services meetings.

Document and follow up on important actions and decisions from meetings.

Ensure project deadlines are met and report slipages.

Identify and document project changes.

Work with the Delivery Manager to further develop existing project processes and frameworks for all CloudM projects.

Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project.

Assess and log project risks and issues and liaise with the engineering team through to resolution.

Ensure stakeholder views are managed towards the best solution.

Chair and facilitate meetings where appropriate and distribute minutes to all project team members.

Act as an initial escalation point for any issues with support from the Delivery Manager 

Skills and Experience:

Key Skills

Minimum 2 years' experience in a Project Management or similar role, with emphasis on communication and risk management.

Experience managing a high volume of work.

Confident communication skills for liaising with customers at all levels.

Experience handling customer escalations.

Proven ability to work independently and problem-solve.

Experience collaborating with technical teams daily.

In-depth knowledge of an industry-recognized project management methodology, including Waterfall and Agile principles.

Desirable Skills

Experience with Cloud Migration projects

Working knowledge of Google Workspace and connected ecosystem

Formal Project Management qualification (Agile, Prince2)

CloudM Culture:

We are a company consisting of old hands and new faces, all with a passion for technology’s power to simplify. We are developers, designers, marketers and innovators.

We are constantly trying new things, and sometimes getting it wrong. Which is good, as innovation never came from perfection. We work quickly to keep pace with the industry we’re in. We’re proactive, not reactive, and have been that way since day one. We want to have the answers when our customers ask us questions.

CloudM is a remote-first organisation. This means we are not limited to one geographical location. We are committed to attracting and developing a diverse workforce, seeing individual differences as opportunities for innovation and growth. Our company is about culture-add, not culture-fit.

Our DE&I (Diversity, Equity and Inclusion) strategy is ingrained in everything we do here at CloudM. From recruitment and employee engagement to our EVP (Employee Value Proposition). We use gender bias decoders to check our job listings are inclusive and post on LGBTQ+ and neurodiverse job boards for our recruitment. Our EVP includes flexible working hours (we believe flexible working should be the norm, not the exception), generous family leave pay (commonly known as maternity/paternity/adoption leave), EAP (Employee Assistance Program) and mental health first aiders. All of this helps with our team’s work-life balance, removing barriers to childcare or caring for relatives and pets. Our team can do the school run or even go to the gym in the middle of the day. We are trying to build a culture of flexibility and inclusivity for the long term.

What CloudM can offer you:

• Private healthcare including dental and optical care 🦷
• Company contributed pension (matched up to 5%) 💷
• Unlimited paid holiday 🌴
• Flexible working - we ask that you work during core hours (10-4) to help with collaboration, but outside of that you can work when suits you 😊
• 10 paid sick days 🤧
• Death in service, 4 times your annual salary 💔
• Employee Assistance Program (EAP) 📞
• Cycle to work scheme 🚲
• Tech scheme (Salary sacrifice, CloudM can loan you up to £1,000.00 for tech equipment) 📱
• Paid certifications and qualifications 🎓
• Birthdays off 🎁
• Financial wellbeing advisor 💸
• Opportunity to develop within a fast-growing tech business with an ambitious year-on-year growth trajectory 📈
• Market-leading parental leave policies 👶🏽
• Various wellbeing initiatives 🧘🏽‍♀️
• Exclusive access to discounts & rewards programs, including Gym membership 💸
• High-spec equipment (laptops, phones, etc.) 💻
• Working from home equipment budget 🏠

Location:

Remote-based role. However, within commutable distance to Manchester would be desirable for the odd team-building activity / meeting.

Environmental & Social Responsibility:

Our business strives to progress our industry as a whole and are using the B Corporation framework to continuously build on how we can treat our employees, community and environment with respect.

We expect that all of our employees play their part in our social progression plans, whether that’s leading the environmental board, playing a part in the DEI community, participating in a charity support day or simply just following our advice on buying locally and considering the environment when booking a hotel or restaurant. Every bit counts.

Apply Now:

If you are interested in joining one of our teams, get in touch today!

Please send an email including your CV to careers@cloudm.io