Job description

Description

Title: Technical Writer
Location: Remote
Terms: Full Time
Clearance: Public Trust (US Citizenship Required)
Travel: 0-20%
Education: Bachelor’s Degree in related field
Experience: Combination of Degree and 5+ years of Technical Writing or related field

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

That’s RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in people firsts, and providing a flexible work environment, our employees have higher moral, higher productivity rates, and lower turnover. At RIVA, people are our #1 priority.

Job Description:

We are seeking a skilled and experienced Technical Writer to join our team in support of the United States Patent and Trademark Office (USPTO) Service Management Platform (SMP) Support Services. The USPTO, a federal agency with a mission to administer laws and regulations related to patents and trademarks, is looking for a technical writer to assist with the administration, configuration, integration, testing, and maintenance of the ServiceNow Platform and its modules.

As part of a dynamic team, you will play a critical role in documenting and communicating technical information, ensuring clarity and alignment with best practices. This role offers a unique opportunity to contribute to the continued success and advancement of USPTO’s ServiceNow implementation and ongoing operations.

Key Responsibilities:

Document ServiceNow Platform Operations and Maintenance: Create, maintain, and update technical documentation related to the ongoing administration, maintenance, and availability of the ServiceNow platform. Ensure documentation aligns with USPTO policies and ServiceNow best practices.
Collaborate with Product Owners and Technical Teams: Work closely with Product Owners (POs), subject matter experts (SMEs), and stakeholders to capture and clearly communicate technical requirements, configurations, and enhancements. Assist in documenting changes and ensuring solutions align with business strategy and governance decisions.
Support Configuration and Implementation Documentation: Contribute to the creation of detailed implementation strategies and technical documentation for the configuration of additional ServiceNow SMP modules. Support discovery efforts, assess current business processes, technical environments, and security requirements, and provide clear documentation to guide the implementation process.
Patches, Upgrades, and Updates: Produce clear and concise documentation for platform patches, upgrades, and updates, ensuring regression testing procedures and mitigation actions are outlined. Collaborate with the team to ensure technical content is up-to-date and aligned with platform changes.
Collaborative Writing: Support collaborative writing efforts to produce high-quality documentation by working with team members and stakeholders. Help capture complex technical information in a format that is clear, consistent, and easily accessible.
Knowledge Management: Assist in maintaining and organizing technical content within the ServiceNow platform to improve customer experience and ensure knowledge is accessible to stakeholders.

Required Qualifications:

Education: BA/BS in Technical Writing, Technical Communication, English, or a related field. Alternatively, 5+ years of experience in technical writing or related fields.
ServiceNow Knowledge: Strong understanding of ServiceNow products, modules (ITOM, ITSM, CMDB, Asset Management, HR, Security), and applications. Demonstrated ability to write technical content for ServiceNow and enhance customer experience through clear and comprehensive documentation.
Writing and Collaboration Skills: Proven experience in collaborative writing environments. Ability to work with technical teams and stakeholders to capture and document technical information in a user-friendly manner.
Communication Skills: Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly and concisely.
Citizenship: Must be a U.S. Citizen as this role requires access to government systems and information.

Desired Qualifications:

Experience in ServiceNow platform implementation and support services.
Familiarity with USPTO policies and procedures or other government contracting experience.
Ability to produce high-quality documentation under tight deadlines and within a fast-paced environment.

Salary: $100,000 - $130,000 DOE

RIVA Benefits:

Health, Dental, and Vision Coverage
Life Insurance
Retirement Benefits / 401K with company matching
HSA/FSA Spending Accounts
Long- and short-term disability
Pet Insurance
Wellness Program Initiatives
RIVA Flex
Additional Workplace Benefits

RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, or any protect class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email [email protected]. Only messages left for this purpose will be returned.

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