Job description

Spacelift is the most flexible management platform for Infrastructure as Code, helping DevOps teams manage cloud infrastructures simultaneously, providing automation, visibility, and collaboration. It was co-founded in 2020 by long-time DevOps practitioner Marcin Wyszynski and successful entrepreneur Pawel Hytry.

Spacelift is super easy to start with – our customers can go from zero to fully managing their cloud resources within less than a minute, with no prerequisites. It works with any IaC setup and can work as a self-hosted agent on infrastructure, offering maximum security without sacrificing functionality. Our solution is built on top of well-known and well-loved open-source components like Docker and Open Policy Agent, allowing complete customization while maintaining sensible defaults.

Top venture capital firms, including Insight Partners, Blossom Capital, Hoxton Ventures and Inovo Venture Partners back us. Spacelift has raised $22.6M in funding over three rounds.

What will you do

Provide guidance to users.
Research and identify solutions to issues reported by users.
Diagnose and troubleshoot technical issues.
Ask customers targeted questions to understand the root of the problem quickly.
Track requests through to resolution within agreed time limits.
Talk users through a series of actions, either via chat or email, until they’ve solved a technical issue. Occasionally, jump on a quick call to facilitate communication.
Properly escalate unresolved issues to appropriate internal teams (Solutions Architects and Product Engineers)
Provide prompt and accurate feedback to users.
Refer to the internal knowledge base and external resources to provide accurate solutions.
Ensure all requests are properly logged.
Prioritize and manage several open issues at one time.
Follow up with users to ensure their systems are fully functional after troubleshooting.
Document technical knowledge in the form of notes and manuals.
Maintain jovial relationships with clients.
Share relevant feedback with the Product team to improve Spacelift.

Requirements for the Position

2 to 4 years of experience with DevOps (Infrastructure as Code, CI/CD, Docker, etc.)
2 to 4 years of experience with at least one of the main Cloud Providers (AWS, GCP, Azure).
Hands-on experience with Linux environments.
Ability to diagnose and troubleshoot technical issues.
Ability to provide step-by-step technical help.
Excellent problem-solving and communication skills.
Excellent written English skills.
Work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role is a plus.
Additional certification in DevOps, Infrastructure as Code, Cloud Provider, or similar technologies is a plus.
Be based in the US

Why Spacelift?

Innovative Culture: Join a team shaping cloud infrastructure management’s future.
Growth Opportunities: Be a key player in driving Spacelift’s business and AWS partnership to new heights.
Work-Life Balance: Flexible work environment, with remote-first options and competitive compensation packages.
Collaborative Team: Work with passionate, talented people committed to driving success for our customers and partners.

Hiring Process

30-minute introductory video call with Nuria Requena, Talent Acquisition Manager
45 minutes interview with Danielle Murphy, Head of Support Engineering
Take-home exercise
Technical interview with Jean-Marc Fontaine, CPO
30 minutes with Marcin Wyszynski, Spacelift Technical co-founder
Reference check

What we offer

Competitive salary and equity package
Medical, dental and vision plans for employees and any dependents
401k Pension Plan
26 days of paid time off annually + local bank holidays
Flexible working hours and a healthy 40-hour workweek
Work from anywhere! We are a full-remote company.
Learning & education budget
Company offsites
Work in an international, diverse, dynamic, and passionate team with a friendly, supportive company culture.

Our values

Ownership, Transparency, Humility. More here: https://spacelift.io/careers

Join Us! At Spacelift, you won’t just be working on a technical product - you’ll be part of a team shaping the future of DevOps. Apply to contribute to a platform loved by its users and take your career to the next level!

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