Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

We believe in “walking the walk” of our strong core values, which enable us to advance successfully together. Diversity and inclusion are vital parts of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

About the Role

We are seeking a dynamic and analytical Director of Business Intelligence & Strategy to drive high-impact strategic initiatives across our Product Organization, spanning Product Management, Software Development, Quality Assurance, and Product Operations. This role will focus on process engineering for software product development, leveraging data-driven insights to optimize processes, improve efficiency, and enhance overall execution.

The ideal candidate has a consulting background with experience in technology and digital transformation projects, preferably within networking and security or product operations. They must be highly skilled in diagnosing root causes, structuring problem-solving approaches, and delivering measurable results while engaging stakeholders effectively.

Key Responsibilities

Strategic Project Leadership: Lead and execute strategic initiatives within the Product Organization, ensuring alignment with business goals and priorities.

Process Engineering & Optimization: Evaluate, design, and implement scalable processes to enhance efficiency in software product development, from ideation to release.

Data-Driven Decision Making: Utilize data analysis and qualitative insights (interviews, workshops, etc.) to diagnose challenges, develop hypotheses, and implement effective solutions.

Performance Measurement & Governance: Define key KPIs, set operational thresholds, and implement program management frameworks to monitor and continuously improve processes.

Cross-Functional Collaboration: Partner with leaders across Product Management, Engineering, QA, and Product Operations to align strategies, resolve roadblocks, and drive the adoption of best practices.

Stakeholder Communication: Develop clear, concise updates for executives and cross-functional teams, ensuring alignment and transparency on project progress.

Change Management & Continuous Improvement: Establish governance structures, ensure stakeholder buy-in, and iterate on improvements to ensure long-term impact.

Qualifications & Experience

Background in Strategy & Consulting: Experience in a top-tier consulting firm (e.g., McKinsey, BCG, Bain, Deloitte, Accenture, etc.) with a focus on technology, digital transformation, or product operations.

Technical & Industry Experience: Exposure to networking, cybersecurity, cloud technologies, or enterprise software is a strong plus.

Process & Program Management Expertise: Proven ability to design and implement structured business processes, performance measurement systems, and continuous improvement programs.

Strong Analytical & Problem-Solving Skills: Ability to synthesize data, conduct root cause analysis, develop actionable recommendations, and drive execution.

Executive Communication & Stakeholder Management: Excellent ability to engage, influence, and present findings to senior executives and cross-functional teams.

Hands-On Leadership: Experience driving strategic initiatives from concept to implementation, balancing high-level thinking with execution rigour.

Preferred Qualifications

Experience in Product Operations, Software Development Lifecycle (SDLC) improvements, or Process Engineering for technology organizations.

Familiarity with Agile methodologies, Lean Six Sigma, or other operational excellence frameworks.

Ability to navigate complex, matrixed organizations and align diverse teams toward common objectives.

Why Join Us?

Be at the centre of high-impact strategic initiatives that shape our Product Organization’s future.

Work alongside top leaders in technology, product management, and operations.

Operate in a fast-paced, innovation-driven and entrepreneurial environment with the autonomy to drive change.

Contribute to cutting-edge software development and product engineering improvements.

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

Director of Business Intelligence & Strategy

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