6+ years of experience in Dynamics 365 CE., Strong knowledge of Microsoft Power Platform., Experience with Azure services and data migration., Knowledge of Agile methodologies and DevOps practices..
Key responsabilities:
Lead and mentor developers on best practices.
Design scalable Dynamics 365 CE solutions.
Oversee customizations and integrations.
Collaborate with analysts and project managers.
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Workiy provides digital solutions and staffing services, utilizing our patented delivery model and a unique and flexible, client-centric approach to tackling technology's biggest challenges. We don’t have “clients” we have partners! Our mission is to enable your talented teams and amazing systems to assist your business in optimally achieving its goals. The Workiy team, brings to the table, more than 20+ years of experience in the technology industry across many verticals in both the private and public sector.
We are looking for a Dynamics 365 Technical Lead to oversee the technical implementation and development of a Dynamics 365 Customer Engagement (CE) solution with a focus on Sales, Customer Service, and Field Service modules. The ideal candidate will be responsible for technical solution design, development oversight, integrations, and team leadership to ensure a seamless and high-quality implementation aligned with business needs.
Key Responsibilities:
Technical Leadership: Lead and mentor developers in implementing best practices and high-quality solutions in Dynamics 365 CE.
Solution Design: Work closely with the technical architect and functional consultants to design robust, scalable, and secure Dynamics 365 CE solutions.
Customization & Development: Oversee and contribute to customizations using Power Platform, Power Automate, Power Apps, JavaScript, and C# plugins (if needed).
Integrations & Data Migration: Implement integrations with third-party applications using Azure Functions, Logic Apps, APIs, and Dataverse.
Field Service Implementation: Configure and optimize Field Service components, including scheduling, work orders, and mobile app usage.
Customer Service & Sales Enhancements: Implement case management, knowledge base, customer insights, sales automation, and pipeline management
features. Performance & Security Optimization: Ensure that system performance, security, and compliance align with best practices.
Collaboration: Work closely with business analysts, stakeholders, and project managers to ensure technical alignment with business requirements.
Code Review & DevOps: Oversee code reviews, CI/CD pipelines, and deployments using Azure DevOps to maintain a high standard of development quality.
Requirements
Required Skills & Qualifications:
6+ years of experience in Microsoft Dynamics 365 CE (Sales, Customer Service, and Field Service modules).
Strong knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power BI).
Hands-on experience in customization and configuration of Dynamics 365 CE.
Experience with Azure services (Logic Apps, Azure Functions, API Management).
Knowledge of Field Service configurations, including scheduling and mobility solu G
Experience with data migration strategies using KingswaySoft, SSIS, or Azure Data Factory.
Strong understanding of security models, role-based access, and data governance.
Experience in Agile methodologies and DevOps practices.
Strong analytical and problem-solving skills
Required profile
Experience
Level of experience:Senior (5-10 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.