Sr. Manager, Learning & Development, Consulting and Solutions

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

In this Learning & Development consulting and solutions role - you will manage day-to-day conversations on learning available for professional and leadership skill development to support business growth, execute on learning plans and bring these to life for the Northeast Division and National Employee Resource Groups. You will partner closely with Communications, Talent Management, HR Business Partners and Business Leaders to promote ULearn offerings and align learning strategies to a variety of business needs. Success is measured by your ability to drive learning participation and enhance employees' skills.

Job Description

Core Responsibilities

• Success in this role is defined by how well you can execute bringing learning, aligned to the national strategy, to life for the most teammates across the groups you support. This is achieved by leveraging partners in the business and using best practices to create ways for teams to engage in learning for professional and leadership skills, share their insights, and ultimately apply these in their day to day.
• Gaining understanding of the needs of the business through regular consulting sessions on individual and team development and learning needs is a key activity to deliver value to business leaders and HR partners. You’ll use these sessions to proactively recommend learning solutions as well as understand how to expand learning participation and consumption across the groups you support.  
• As needed, scope learning needs for the teams you support. Identify opportunities to evolve or utilize collective skill focus content and/or leverage existing curations or complete research to identify content in our portfolios. Recommend implementation options to bring learning to life.
• Regularly present at Divisional and Regional team meetings on collective learning plans.
• Create and/or partner with divisional communication teams on communication resources/templates to support deployment efforts for teams (emails, post learning surveys, kick off decks, etc.).  
• Partner with Corporate Communications team to develop a cadence of communication to promote ULearn offerings and increase employee awareness and participation in promoted learnings.
• Regularly and consistently follow-up on learning experiences you supported the business with. Gathering feedback, provide insights to business leaders and HR partners, and use findings to adjust execution and approach to continue to drive the learning experience and application of learning.
• Collaborate with peer Product owners, Learning Engagement, Learner Experience Professional team members to produce effective learning solutions.
• We play and win as a team – as needed, support your peers with engagement efforts for West, Central, and Corporate & Headquarters teams.
• Implement learning strategies through a digital-first approach that supports large scope initiatives through single business events.
• Continually enhance our learning products and strategies through data driven insights.
• Partner with in-house resources (business unit subject matter experts) and outside consultants to produce innovative learning solutions.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Consulting, Leading by Influence, Microsoft PowerPoint, Presentation Skills, Proactive Approach, Strategic Communication Planning, Strategic Execution

Compensation

National Pay Range: $81,311.73 USD-$190,574.37 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.