Technology Architect

Project Role : Technology Architect
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : Technological Innovation
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education

Position Description Functional Architect – • This role is responsible for defining functional and technical requirements and designs the solution for mobilization projects. • The responsible Functional Architect will work closely with our clients, the vendor team, and be part of our delivery teams in developing robust, scalable, and flexible solutions for various customers. • • Working with other experienced BAs in context of an Agile Scrum delivery model • Understand existing application functionality, including business process context and business goals. • Understand and document business goals and desired processes for To-Be functionality. • Create user scenario documents, facilitate sponsor/Product Owner review and approval of the same. • Support development and test team in understanding requirements, scenarios and ‘Done Criteria’ • Review Test Conditions to ensure alignment with scenarios and business requirements. • Assist with product demonstrations to Product owner and stakeholders (especially configuring scenarios to demo) • Maintain functional documentation of the application, updating as new features and functions are added. • Assist wherever feasible to help ensure smooth progress in developing an optimal solution for stakeholder needs, by facilitating communication and shared Responsibilities • Write business requirements, help with functional design, prototyping, process design (including scenario design, flow mapping). • Lead the implementation process by enforcing Product Management implementation guidelines and ensuring adherence by the implementation team. • Work with multiple functional teams to understand existing processes and translate them into efficiently built ServiceNow flows. • Collaborate closely with the Architecture Lead to align with established implementation frameworks. • Ability to design integrations with complex relationships to support new functionality • Grow strong relationships with clients and other team members to accurately understand business needs and develop viable solutions • Supporting the successful delivery to enterprise clients. • Disseminating best practices and documenting client specific requirements, processes and design for post-production reference and knowledge transfer • Strong understanding of HR and/ other concepts and principles to offer practical alternatives and design appropriate solutions. • Give demo to various teams, who gradually convert into deals to deploy HR tools. • Conduct workshops and requirement gathering sessions with various stakeholders(internal/external) • Help operations team define business rules by analyzing their As-Is- process and defining To-Be process • Configuration books to be filled in for deploying these tools • Conduct sessions and review with technical team to make them understand customizations requested by clients • Prepare and distribute effective documentation for end users which gave accurate procedural information to them. • Organize training sessions for UAT participants and operation teams. • Seek help to UAT participants in conducting UAT. • Utilize your client-facing expertise to effectively communicate with clients and the implementation teams, addressing their feedback and concerns. • For existing deals, derive any change requests by analyzing new requirements, impact on existing configuration and the time and effort required to implement. • Help in tool version upgrades for exiting deals. • Contribute to continuous improvement by sharing valuable client insights with the Architecture Lead for refining implementation strategies. • Give valuable inputs as process improvement for new functionalities to be added in above tools Must Have Skills/Qualifications • Proven experience as Functional Architect • Demonstrated success in client-facing roles • Strong Technical experience in Zendesk or ServiceNow • Ability to identify and assess complex problems for area of responsibility and create solutions in situations that require in-depth analysis and knowledge of organizational objectives. • Ability to interface with customers and internal teams via strong communication and presentation skills. English proficiency is required. • Strong communication and interpersonal skills to engage effectively with clients and cross functional teams. • Ability to collaborate with global teams and articulate requirements and client input. • Ability to relay to the overall mobilization teams any expectations pertaining to company or country business culture. • Strong professional presence. • Experience driving complex technical implementation programs. • Excellent organization/time management and problem-solving skills. • Strong Analytical skills with the ability to quickly master new concepts and applications. • Comfortable with high-pressure, deadline-driven environments. • Ability to work successfully both independently and in a team environment. • Ability to assist partners and clients in understanding technical issues in business language Nice to Have • Experience implementing HR solutions on other platforms a plus. • Hands-on experience with multiple Offerings • Familiarity with Tech for Ops core technology solutions and functions • Experience with API or sftp based integrations Experience • Experience as solution architect or business consultant in a client-facing capacity • Previous experience working with offshore teams. • Technology Architect certification preferred. • 5+ years’ experience in a consulting, business operations, or industry specific process and technology transformation programs. 3+ years’ experience in Accenture organization (internal candidates) • Experience with common software Educational Requirements • Bachelor’s degree in computer science, computer information systems, engineering, business, or related field or equivalent experience Travel Requirement/ Shift Hours • Up to 25% Flexible Work Arrangement • Position is flexible in supporting “work from home” when not traveling to client sites, as allowed within local office policies and guidelines. Other flexible work arrangements can be discussed.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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