About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Manager, Enterprise Incident Management - Governance and Reporting
SUMMARY
This is a senior role, leading the Enterprise Incident Management (EIM) Governance & Reporting function. Reporting to the Global Head of Incident Management, the role is designed to ensuring compliance with EIM policies/frameworks and develop reporting including the Enterprise Horizon Scanning and Threat Monitoring program.
Responsibilities include: Overseeing incident management governance and reporting, ensure compliance with Regulatory and organizational standards, and driving continuous improvement. The position will act as the key liaison for the regional Incident Commander Heads and coordinate with internal cross functional teams.
MAJOR DUTIES
Lead and manage the Governance and Reporting team, driving the output for data analysis/reporting, risk assessment and ensuring continuous improvement.
Ensure changes to EIM policy, standards, plan, procedures are tracked, implemented and then communicated in appropriate forums/councils. In addition, monitor Enterprise Change Management Significant Initiatives and assist with analysis at tollgates.
Responsible for EIM team regular reporting process, namely:
Create Monthly dashboards
Update ERM Risk Inventory for applicable incidents
Assist with record management of incident details post incident closure
Responsible for managing and execution of the Enterprise Horizon Scanning and Threat Management forum
Perform Event analysis, producing a risk impact summary for all new events
Input to Forward Looking Risk Events in ERM
Lead and manage the After-Action Review (AAR) process, including:
Assist with documentation of action tracking
Document Issues in Service Now Issues Management module
Develop a testing program for the EIM team based on relevant risk factors and potential impacts to the organization.
Deliver testing for the EIM team, evaluate performance and support/track remediation actions to demonstrate continuous improvement.
Manage the development, review and execution of the EIM communications strategy ensuring compliance to agreed procedures, plans and standards.
KNOWLEDGE/SKILLS
Knowledge of crisis management, disaster, and business recovery and continuity management in a financial or corporate environment.
Strong experience in managing policies, procedures and guidelines, combined with analytical and leadership.
Ability to prioritize multiple projects and engagements whilst meeting tight deadlines.
Knowledge of US, UK and European regulatory frameworks.
Applies knowledge of key business drivers and the factors that maximize department performance
Strong understanding of data analytics and related tools including Power BI
Strong collaboration, communication and presentation skills
Ability to drive to execution
EXPERIENCE
8-12 years of related experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls.
Salary Range:
$137,400 - 240,400 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
