Project Manager, Professional Services

Company Overview: Join our values-driven company with a solid growth plan, where you can make a significant impact by exceeding customer expectations from concept to delivery and installation.

Position Summary: The Project Manager (PM) will be the primary point of contact for customers, managing individual projects and ongoing business requirements. The ideal candidate will have experience in direct customer interaction, problem-solving, and successfully navigating complex projects while fostering strong internal and external relationships.

Ideal Candidate: An ideal candidate will have experience with direct customer contact, be a problem solver, and have a track record of navigating through complex projects while creating strong relationships internally and externally. If you are a person who wants to work for a values-based company with a solid growth plan, this is the opportunity you have been waiting for.

Key Responsibilities:

• Lead all aspects of project delivery, including managing project scope and changes to deliverables, ensuring customer satisfaction and profitability.
• Communicate effectively through presentations and written documentation.
• Provide team leadership, set priorities, make decisions, and solve problems.
• Resolve project issues and delays to minimize client impact and ensure timely implementation.
• Negotiate modifications or trade-offs to project scope or delivery dates with clients, based on deliverables, contingencies, and predefined acceptance criteria.
• Explain the implications of changes to project scope or objectives to clients and management, ensuring understanding and approval.
• Analyze and recommend process improvements.
• Manage customer expectations while delivering exceptional customer service.
   

Qualifications:

• Bachelor’s Degree in Business, Communications, or Information Systems preferred.
• 3 to 5 years of direct project management experience.
• Strong problem-solving skills with the ability to analyze information and make independent decisions quickly and effectively.
• Excellent oral and written communication skills.
• Experience negotiating resources and deliverables within a matrix organization.
• PMP designation is considered an asset.
• Experience with local government software implementations is preferred.