Technical Support Engineer

Clario is a 50+ year old company that delivers industry leading clinical trial endpoint technology solutions. The future of clinical trials is vibrant, with new technologies revolutionizing what’s possible. From new trial modes to faster and integrated evidence and findings, our innovative clinical trial solutions mean we can unlock better evidence.
 

As a Technical Support Engineer, you will be part of our Advanced Technical Support team, providing Tier 2/Tier 3 support for Clario’s product suite. This includes troubleshooting and analyzing issues related to handheld and tablet devices, web applications, and software platforms used globally in clinical research. You will play a key role in diagnosing technical issues, debugging, and collaborating with engineering teams to resolve product defects.

What You'll Do:

• Provide advanced technical support to internal users
• Investigate, diagnose, and troubleshoot issues related to mobile devices, tablets, and web applications
• Debug code and propose fixes for software-related incidents
• Liaise with Product Engineering teams to escalate and resolve product defects
• Monitor and track technical issues, ensuring timely resolution and documentation
• Lead technical investigations, setting up development environments and running debugging processes
• Provide mentoring and guidance on software technologies to peers

What You'll Bring:

• 3+ years of experience in software development or technical support
• Proficiency in Java, JavaScript, Python, SQL, HTML or similar languages
• Strong knowledge of relational databases and ability to write/debug advanced SQL queries
• Experience working with Linux-based environments
• Experience developing or supporting applications on mobile/handheld devices
• Background in life sciences, pharmaceuticals, or biotech industries is a plus

Why Join Clario?
At Clario, we put people first. We are committed to making a difference in clinical research and healthcare. Join us to be part of a global team that is dedicated to innovation, collaboration, and transforming lives.

Clario is an equal opportunity employer.  Clario evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.