IT Support Technician (f/m/d)

Purpose of Position

We are looking for a highly motivated “IT Support Technician” to join our global team, which is spread across two headquarters in Berlin and London. As a crucial member of the “IT Support Team”, you will report to the “IT Support Team Lead” and responsible for offering top-notch assistance to all Awinners, resolving any IT-related issues they may face. Your commitment to delivering a customer-centric and efficient service will be key in this role.  

This job requires on-site presence and the opportunity for some exciting business trips to other Awin offices. 

Key Tasks & Responsibilities

• ​​Work with the “Global IT Support Team” to deliver high-quality IT support services across all Awin Offices, ensuring ticket resolution within SLAs.
• ​Identify root causes of recurring issues and propose solutions for process improvement. 

• ​Handle seamless onboarding and offboarding processes for employees, addressing their IT needs. This involves setting up hardware for new hires and retrieval and secure disposal of hardware for departing employees. 

• ​Providing effective solutions for day-to-day software and hardware (Windows and MacOS) issues. 

• ​Liaising with external hardware and software vendors as needed. 

• ​Setting up and maintaining technology in meeting rooms and “All Hands” company events. 

• ​Participate in a weekly rotation for on-site Support of the Week (SoW), delivering first-line assistance to users and addressing urgent technical issues. 

​Note: This role includes the responsibilities outlined above. Due to its evolving nature, the position offers IT professional development opportunities, including specialized knowledge acquisition and industry-standard certifications, in consultation with the manager.​ 

Skills & Expertise​

• ​​You have experience in IT, with proficiency in macOS, Windows 11, Microsoft Office 365, Entra ID, Intune and other cloud platforms.  

• ​Having experience working with IT Ticketing tools preferably JIRA. 

• ​Well-organised, proficient in setting priorities and multitasking. 

• ​Excellent customer service skills. 

• ​Ability to work harmoniously and effectively on your own or as part of a team. 

• ​Exceptionally good written and spoken English skills. ​ 

Our Offer

• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
• Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. 

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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