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Customer Service Manager

Remote:

Full Remote

Contract:

Full time

Work from:

United States

Offer summary

Qualifications:

Bachelor’s degree in Business Administration, Marketing, or related field., Proven experience as a Customer Service Manager or similar role., Fluent in English., Experience with CRM software and Google Suite..

Key responsabilities:

Manage client accounts and develop relationships.
Conduct meetings to ensure satisfaction and identify upsell opportunities.

Gabtech Global, LLC https://www.gabtechglobal.com/

51 - 200 Employees

See all jobs

Job description

This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE: Customer Service Manager

RATE: PHP 208.33 per hour

Work Type: Part-time, Remote/WFH

Working Hours:

10-15 hours/week - Part-time
8 am - 2 pm CST (Mon - Fri)

Start Date: TBD

Position Overview:
We are seeking a proactive and results-oriented Customer Service Manager to join our growing sales team. As a Customer Service Manager, you will be responsible for a portfolio of client accounts, building strong relationships, nurturing and expanding those relationships with our existing clients. You will play a crucial role in driving revenue growth through retaining current clients and ensuring their success as well as increasing our revenue potential through expansion efforts.

Key Responsibilities:

Develop and maintain strong relationships with key stakeholders within assigned client accounts.
Understand clients' business needs, objectives and challenges to position our solution effectively.
Troubleshoot hardware related issues with our Shepherds and provide resolution in a timely manner.
Work closely with both our internal teams & the manufacturer dealers and technicians to address client needs and issues promptly.
Conduct regular meetings and business reviews with clients to ensure satisfaction and identify areas for improvement as well as upsell opportunities.
Prepare and deliver proposals, presentations, and contract negotiations to secure renewals and expansions.
Assist with Project Management on future installations.
Collaborate with the sales team to develop strategic account plans and achieve sales targets.
Maintain accurate records of sales activities and client interactions using CRM software.

Job Requirements:

Fluent in English
Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
Proven experience as a Customer Service Manager, Account Manager, or similar role in a software or technology company.
Demonstrated success in achieving sales targets and growing revenue within existing accounts.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
Strong analytical and problem-solving abilities.
Strong negotiation and closing skills with a strategic mindset.
Ability to work independently and as part of a team to manage multiple priorities in a fast-paced, dynamic environment.
Proficiency in CRM software and Google Suite.

IMPORTANT NOTE

As part of the screening process, you will have to take an assessment before you can proceed with the application. This is an important step required by the client which will help us understand your psychological attributes and to determine if you are a great fit for the role. There is no pass or fail but the client is specifically looking for certain traits/results to be considered for the role.

If you are willing to take the assessment, we will forward your email address to the client where you will receive the assessment link. Thanks!