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Customer Service Representative

Remote:

Full Remote

Contract:

Full time

Work from:

Costa Rica

Offer summary

Qualifications:

Strong customer service and problem-solving skills, Bachelor's degree or equivalent work experience, Experience with CRM and ERP systems, Typing skills of 50+ words per minute.

Key responsabilities:

Respond to finance-related customer inquiries
Manage customer emails using Salesforce

Beyondsoft

10001 Employees

See all jobs

Job description

Overview:

WHO WE ARE:

Beyondsoft Consulting is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.

Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.

When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

Responsibilities:

POSITION SUMMARY:

This role serves as the primary point of contact for finance-related customer inquiries, providing prompt and professional assistance to both small and large business clients. This role requires a strong understanding of financial processes, excellent communication skills, and the ability to navigate multiple support channels effectively.

WHAT YOU WILL BE DOING:

Respond to customer inquiries related to finance, including:

-Invoice questions

-Tax exemption requests

-Credit card charges

-Internal coordination with Sales and Customer Success teams

-Billing inquiries

Provide support through both email and phone calls to ensure timely and accurate resolutions within 24-48 hours.
Manage customer emails using Salesforce, where webform submissions automatically generate tickets in the platform.
Collaborate with internal departments to address complex financial issues and ensure a seamless customer experience.
Maintain detailed records of interactions and resolutions to support accurate reporting and continuous improvement.
Assist Customers with desired changes to their account.
Quality of work to include timeliness, completeness, and accuracy.
Other tasks as assigned.

Qualifications:

MINIMUM QUALIFICATIONS:

Strong customer service and problem-solving skills.
Ability to multitask and prioritize
Internet savvy
Strong research skills
Excellent communication and typing skills, English B2+ and above
Ability to handle inquiries with professionalism and accuracy across multiple channels.
Occasional infrequent in-person activity may be required
Experience with Service Ticket/Case systems.
Experience with ERP systems.
Experience with Data Entry.
Established Customer Service experience.
Typing skills with the ability to type 50+ words per minute with high accuracy.
Regular and predictable attendance is a function of the job.
Diligently attend to details and pursue quality in accomplishing tasks.
Bachelor's degree or equivalent work experience.

PREFERRED QUALIFICATIONS:

Proficiency in CRM tools such as Salesforce is a plus
Experience in finance, billing, or related fields preferred.

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.

Private Health and Life Insurance
12 days per year of Paid Time Off (PTO) + 3 discretionary days
Paid CR holidays
100% remote

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination