Program Analyst, Jr.

Job Summary:

Aptive is seeking a full-time Program Analyst Junior to provide high quality support for
the Veterans Health Administration (VHA) Office of Integrated Veteran Care (IVC)
Integrated Access Operations.

VHA is America’s largest integrated health care system, providing care at 1,293 health
care facilities, including 171 medical centers and 1,112 outpatient sites of care of
varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each
year.

VHA IVC is responsible for implementing and overseeing key initiatives such as
integrated access, care coordination, and clinic practice management models. This
includes managing provider bookability, appointment and wait-time standardization, as
well as community care eligibility requirements. VHA IVC is tasked with developing,
maintaining, and monitoring policies related to scheduling management, referral
management, and consult management.

The day-to-day work will include developing presentations, performing research and
analysis, responding to client requests, providing client meeting support, and more.

Excellent communication and time management skills, proficiency with MS Office Suite, and the flexibility to work both independently and within a team environment will be critical to this role’s success.

The Program Analyst Junior specializes in developing and recommending mid-level
complex strategies to optimize the operations of different programs within an
organization. Working with a Program Analyst Sr., primary responsibilities for this
position are:

• Support quantitative and qualitative research to measure, govern, and evaluate
performance.
• Ensure clear communication, organization, and coordination between multiple
stakeholders.
• Assist with the development of insightful recommendations to the VA executive
leadership.
• Utilize critical and analytical thinking skills to inform client projects and program
requirements.
• Ensure clear communication, organization, and coordination between multiple
stakeholders.
• Facilitating resolution sessions to validate client leadership decisions and drive
growth and progress.
• Create business case decision models or execute business process redesign
process mapping to optimize clients’ operational productivity and outcomes.
• Provide administrative support, event planning, and other ad-hoc tasks as
needed.
• Assist with reports, presentations, and white papers.

• 1 years of program analysis or consultant experience
• Master’s degree in a related field of study
• Experience supporting large, complex federal agencies; ideally VA or DoD
• Ability to interact and engage with Executive-level stakeholders
• Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint
• Ability to obtain and maintain a public trust clearance
• U.S. citizen/Legal authorization to work in the U.S.

• Knowledge of Veteran populations
• Strong critical thinking and analytical skills
• Ability to get up to speed quickly on complex issues; desire to work in a fast-
paced, rapidly evolving environment

• Capable self-starter with a drive to get all types of work done and high attention
to detail
• Ability to interact and engage with Executive-level stakeholders
• Capability to work independently and manage multiple tasks and assignments.
• Ability to work effectively as part of a multidisciplinary and geographically
dispersed team
• Outstanding written and verbal communications skills; demonstrated capability to
communicate thoughts, ideas, and solutions logically in any situation.

Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. We harness creativity, technology, and culture to connect people and systems to impact the world. We’re advisors, strategists, and engineers focused on people, above all else.

We believe in generating success collaboratively, leaving client organizations stronger after every engagement and building trust for the next big challenge. Our work inspires people, fuels change and makes an impact. Join our team to be part of positive change in your community and our nation.

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.