Customer Success Manager

Description

Job Title: Remote Customer Success Manager

Job Description:

We are seeking a proactive and organized Remote Customer Success Manager to join our team. In this role, you will ensure client satisfaction, foster client retention, and drive success by acting as a strategic partner to our clients. You'll enjoy the flexibility of working remotely from anywhere in the U.S. while being part of a collaborative team dedicated to delivering exceptional customer experiences.

Key Responsibilities:

• Act as the primary advocate for customers, addressing their needs and ensuring their success.
• Develop and nurture strong relationships to ensure customer satisfaction and long-term retention.
• Collaborate with internal teams to meet customer goals and optimize their experience.
• Oversee customer onboarding, training, and ongoing support to ensure smooth adoption of services or products.
• Analyze customer performance metrics to identify opportunities for growth and improvement.
• Conduct regular check-ins and meetings to discuss progress, challenges, and strategies.
• Collect and analyze customer feedback, providing actionable insights to improve offerings and processes.
• Prepare and deliver detailed reports on customer success metrics and initiatives.

Required Qualifications:

• High school diploma or equivalent.
• Proven experience in customer success, account management, or a related role.
• Strong communication and relationship-building skills.
• Excellent organizational and multitasking capabilities.
• Ability to work independently while effectively managing time.
• Proficiency in customer success platforms and CRM software.

Preferred Qualifications:

• Associate's or Bachelor's degree in Business, Marketing, or a related field.
• Experience working with a remote or distributed team.
• Familiarity with tools like Gainsight, ChurnZero, or similar software.
• Multilingual abilities are a plus.
• Knowledge of industry-specific services and products is advantageous.

Compensation & Benefits:

• Competitive salary: $50,000 - $70,000 per year, based on experience.
• Health Insurance (medical, dental, and vision), 401(k) plans, and paid time off.
• Flexible Work Arrangements: Options for remote work, flexible hours, and compressed workweeks.
• Professional Development: Training and career advancement opportunities.
• Performance Bonuses: Additional incentives based on success metrics.
• Overtime pay for hours worked over 40 in a workweek.

Additional Information:

• Legal U.S. work authorization is required for this position.
• Remote position: Work from anywhere in the U.S.
• Flexible work hours may be available based on project needs.