Vetted is an annual membership solving preventative health for pet parents. Through our service, we help you give your pet the best care from home throughout the year while saving you significant costs. We do that by: 1. Having our top-notch vets send you a preventative health kit with everything you need to keep your dog healthy directly to your home. 2. Giving you access to our mobile app that acts as an executive assistant. It stores all of your medical data in a health log, whilst proactively reminding you to complete crucial tasks needed to maintain the best health for your little one. For any questions that come up we'll always be there for you by having access to a virtual pet professional. We'll guide and advise you through many aspects of pet parenthood- even the mundane and daily questions you need guidance on! 3. Rewarding you for simply being the best pet parent you can be through our rewards program! At Vetted, we will NEVER negotiate the health of your pet. We have the same incentives as every pet parent and know that someone needs to have your back. Our goal is to help you be the best pet parent you can be.

Job description

Job Brief:
We are seeking a passionate B2C Product Manager to drive the development and growth of Vetted’s mobile app. In this role, you’ll work collaboratively with various stakeholders, both internal and external to Vetted. These include the CTO, offshore development team, tech consultants, UX/UI designers, copywriters, marketing team, CX team, and 3rd-party app/utility developers, to deliver the ultimate pet-care experience for pet parents on the go.

Responsibilities:

Lead the product development and strategy for the new AI-based mobile app, overseeing the development, managing the project, allocating resources, and ensuring adherence to timelines.
Quickly and deeply understand customer needs, marketing objectives, and brand and technology differentiators to define and prioritize feature releases.
Manage API integrations as the app connects to 3rd-party billing, PIMS, CRM systems, and partner apps that integrate Vetted’s tools as-a-service.
Drive personalization of the consumer-facing app experience based on pet age, breed, and lifestyle, ensuring ease of booking, secure data storage of medical records, seamless authentication, remote access, customer support, live chat functionality, and more.
Define the back-office system, including dashboards and reports for billing, communications, reporting, and AI tools that provide personalized care insights.

Mandatory Skills:

Experience: 5-7 years in:
- Building consumer-facing mobile apps, including billing and live support features.
- Creating mobile app product development roadmap.
- Project management skills, across geographies (essential).
- Managing the complete product lifecycle with a focus on users/customers.
- Managing product backlogs and leading offshore engineering teams.
- Defining and tracking KPIs and user-centric metrics.

Background in Product Management:
- Proficiency in using cloud, databases, and security vendors.
- Strong foundation in working with UX/UI design.

Personal Traits:

A pet lover - a real advantage!
Confident product leader.
Exceptional communicator in English within a multinational team and multiple time zones.
Quick to learn the company’s business
Stay on top of a competitive landscape
Creative, problem solver, team player
Responsible, independent, detail-oriented
Growth mindset

Required profile