Associate Director, Admissions

Position Summary

This position is responsible for supporting the Director of Enrollment in directing the daily operations of the University’s Admissions Department. The ADOA directly leads a team of Enrollment Advisors and other supporting team members to help prospective learners’ complete applications and enroll at the University.

Essential Functions:

• Directs the daily operations of an Admissions team
• Provides coaching on live and recorded calls
• Develops and conducts training programs to improve Enrollment Advisors’ skills
• Serves as a mentor and guide to each of his or her team members
• Develops and implements short- and long-term strategies to recruit Applicants
• Ensures that team application conversion targets are achieved, relating to the University’s application conversion targets
• Provides leadership to the process of effectively working and managing lead and applicant flow
• Prepares and maintains conversion rates and related reports
• Ensures Enrollment Advisors follow up via telephone or email with assigned leads
• Ensures Enrollment Advisors are documenting communications within the system
• Tracks and monitors schedules and attendance
• Administers payroll and timecard reporting for team members
• Ensures Enrollment Advisors are consistently on task
• Oversees the entire Admissions and Enrollment floor in the absence of the Director of Admissions
• Attends Enrollment Leadership Team meetings
• Upholds the University standard of conduct and all other policies and procedures
• Identifies opportunities and recommends changes to improve the University
• Participates in training and continuous education to improve skill set
• Other duties as assigned
• Reasonable and consistent attendance to fulfill requirements of the position

Supervisory Responsibilities:  

• This position has supervisory responsibility for Enrollment Advisors

Requirements:

Education & Experience:

• Bachelor's degree required
• Five (5) years Enrollment, Admissions, or Sales/Operations experience
• Three (3) years leadership experience preferred
• Experience in higher education preferred
• Experience working in a technology-driven enterprise preferred
• All skills, abilities and qualifications will be considered for minimum requirements
• Exceptions may be made on a case-by-case basis

Competencies/Technical/Functional Skills:

• Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
• Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
• Actively seeks to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives. 
• Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes.  Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
• Working knowledge, principles and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues.
• Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines and frequently changing priorities.
• Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals and objectives.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
• Knowledge of academic and business workings of a higher education institution
• Knowledge of financial aid processes
• Knowledge of leadership principles and practices
• Skill in verbal and written communication
• Skill in operating equipment, such as personal computer, fax, copier, phone system
• Ability to use and facilitate online communications
• Ability to problem-solve
• Ability to understand and interpret the needs of prospective Learners
• Ability to compute and comprehend rates, ratios and percentages
• Ability to effectively present information and respond to questions from prospective Learners, University associates licensing and accrediting agencies and the general public
• Ability to collaborate effectively with others
• Ability to build and motivate a team
• Demonstrated ability with enrollment information systems and web-based recruitment
• Strong analytical and critical thinking skills
• Excellent customer service and communication skills
• Proficient with Microsoft Word and other applications in the Microsoft Office suite

Location: Remote

Travel:  Limited travel; may be asked to travel to University sponsored meetings or events.

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

Compensation Range:

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.