Sr. Business Operations Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

This position serves as the conduit between our 3PL Client Services team and shared services (SS) teams (other indirect suppliers as required). The individual will be responsible for partnering with multiple teams such as underwriting, contract management, accounts receivable, etc. to develop sustainable / scalable processes and create SLA’s that drive transparency and accountability. The manager will partner with respective teams to conduct regular cadence meetings, present performance-based metrics and facilitate action planning when needed.   This position is largely internally focused but may have client facing responsibility from time to time.

In addition to managing the shared services relationships, this individual will own the creation and monitoring of various business critical process flows (ie. Customer Relationship Management (CRM) flows between shared services and internal client services support teams). This will entail spending time with key stakeholders across the process to clearly map current flows/value streams, identify areas of opportunity, and develop solutions. The Manager, Business Operations will own and maintain all process/value stream maps, control mechanisms and SOP’s tied to the areas supported.

Key Responsibilities:

• Serve as liaison between the 3PL business and shared services teams
  • Create SLA’s between 3PL business & shared services teams to improve performance
  • Serve as conduit between 3PL Business and SS teams
  • Facilitate individual SS team cadence calls
  • Own relationships with respective shared services teams
  • Drive transparency between teams by providing regular business updates and pipeline forecasts to ensure all parties are aligned
• Own internal workflows between all stakeholders to ensure efficiency that drives desirable client experience
  • Develop an overarching map of key communication channels and the tools that are used to facilitate this communication
  • Identify missing or broken processes
  • Develop solutions or identify new tools to close identified gaps and streamline overall internal communications
• Performance monitoring & reporting for cross-functional team workflows
  • Develop monitoring tools that allow for management level visibility into request types and volumes across client services teams
  • Drive awareness around operational gaps within the business

Critical Skills/ Experience:

• Ability to “see through the noise” of a problem and identify root cause, work collaboratively on a solution and assign key stakeholders to execute
• Ability to gain trust and respect of teams that do not directly report
• Highly collaborative
• Must be results driven
• Willingness to see both sides of a challenge when proposing a solution

Additional Knowledge & Skills:

• Preferred industry experience: third party logistics, pharmaceutical distribution, PBM, and/or distribution, finance or operations
• Lean and Six Sigma experience a plus
• Project management experience a plus
• Strong organization and management skills
• Ability to manage multiple projects/tasks and meet deadlines in a fast-paced environment
• Ability to work independently as well collaboratively in a team environment

Minimum Qualifications:

•  Degree or equivalent and typically requires 7+ years of relevant experience.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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