Senior Revenue Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Senior Revenue Manager (Remote role)

We have an exciting opening for a Senior Revenue Manager (Remote role). The Senior Revenue Manager supports 2-3 hotels in the Americas and is responsible for the interpretation of business analytics into tactical strategy. The Senior Revenue Manager will provide focused expertise, guidance and direction to the hotel Revenue Management Team through effective and measurable revenue management strategies. The priority will be room revenue, with a growing focus on total revenue management.

Key Activities

• Create annual budget and monthly forecasts for rooms occupancy, ADR and revenue
• Interpret business analytics into meaningful action to improve performance
• Create and submit hotel forecasts leveraging IDeaS G3 Revenue Management System; and monitor accuracy on weekly basis
• Manage inventory through all distribution channels for optimal availability
• Lead optimal pricing strategy and analysis and recommendations – engage 3rd party expertise when appropriate
• Build consensus within Revenue Strategy Team to move new initiatives forward
• Lead and present weekly Revenue Strategy and Forecast Meetings
• Driver of total revenue management business analytics and opportunities (rooms, F&B, spa, catering, etc). Partner with operations to implement new initiatives and measure results
• Weekly engagements with OTA Market Managers, plus liaise regularly with corporate marketing, agencies and vendors on campaign management opportunities (GDS advertising, OTA promotions, PPC, FSHR corporate promotions, etc).
• Take ownership of merchandising strategies (web featured package display, on-line upsell descriptions, GDS sequence, OTA placement and “store” participation, etc)
• Business owner of Opera, BI tools, IDeaS G3 revenue management system, future RM systems for catering, F&B, etc.

Key Requirements and Qualifications:

• Degree in Revenue Management, Hotel/Lodging Management or Business Administration
• 5 years of experience working in revenue management and/or hotel operations
• Multiple hotel revenue management experience preferred
• Experience and strong knowledge of spreadsheets, pivot tables and database use
• MS Office, Teams, Excel, Word, PowerPoint, Hyperion Enterprise, IDeaS G3 Revenue Management, TravelClick, Lighthouse, and Opera PMS experience preferred
• Excellent communication and presentation skills, with the ability dynamically articulate and visually display data/strategies to various audiences
• Must be able to condense complex data into meaningful strategy
• Strong time management skills and capacity to handle multiple tasks simultaneously
• Must be able to present contrarian viewpoint and gain consensus through business analytics
• Excellent analytical, organizational, and problem-solving skills

#LI-Remote

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.