Job description

About Bluevine

Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we’re empowering entrepreneurs to grow with confidence.

Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we’ve been supporting SMBs since 2013, serving over 500,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed.

At Bluevine, you’ll be part of a collaborative, fast-paced team that’s reshaping the future of banking. Ready to make an impact?

WHAT YOU'LL DO:

Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats
Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs

You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer

Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests
Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metrics
Identify, resolve, and/or escalate risks and trends that may impact the customer experience
Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements
Be adaptable and flexible to support business needs, including short-term scheduling adjustments
Be a part of creating a fun and engaging culture

Core Capabilities or Competencies

You have a passion for helping people and you love making a difference in the lives of others
You thrive in ambiguous and rapidly changing environments
Learning things quickly and making swift decisions is nothing new for you
When it comes to managing difficult conversations, you know how to strike the right balance between listening, asking questions, displaying empathy and driving towards optimal outcomes
Problems are welcomed challenges and you enjoy helping others resolve issues and learning new things
You are one of the most technologically-savvy individuals in your network and you are known for adapting rapidly to changing tools and capabilities
You are excited about starting a career in a fintech company that obsesses about helping Small Business Owners simplify their finances so they can get back to what matters most to them

Experience / Must Haves

High school diploma or GED required
1-2 years of Customer Support experience including client-facing experience
Candidates must be 18 years or older and adhere to all job requirements
Strong written and verbal communication skills
Adherence to a specific work schedule, as defined by management - shifts assignments are between 8AM-8PM ET Monday-Friday
Work in a hybrid environment - In-office 2 days a week and at-home 3 days a week
Distraction free work from home environment that has reliable internet access - 100 mbps
Banking and financial experience are a strong plus

New Hire Hourly Pay: $23 / hour (non-exempt)

Benefits & Perks (US Based ONLY)

Excellent health coverage and life insurance benefits
401K with an immediate 3% company match
PTO, Company Holidays, and Flexible Holidays
Company-sponsored Mental Health Benefits, including 1:1 therapy
Over $1,000 annually for a wellness benefit of your choice
Monthly WFH stipend
Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
Access to financial coaches and education sessions
Weekly catered lunches and fully stocked kitchen pantries
Community-based volunteering opportunities