Job description

About LastPass
LastPass is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With LastPass, important credentials are protected and private – and always within reach.

We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us!

LastPass is looking for a Business Operations Professional

We are seeking a dynamic Business Operations Professional to contribute to the day-to-day operations of our Customer Experience department. The successful candidate will play a pivotal role in optimizing efficiencies, driving process improvements, and supporting strategic initiatives.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

In addition to working directly with the operations team, this role will collaborate with a variety of functional partners across the organization to address and improve areas that impact customer experience.

Key partners include customer success, customer support, sales, renewals, and enterprise applications. This role reports directly to the Manager of Customer Experience Operations.

What are some of the exciting challenges you will be working on?

Provide first-level support for operational issues, troubleshooting and resolving problems daily.
Regularly monitor systems and processes to ensure they are functioning as intended.
Assist in collecting and analyzing data to generate reports and insights that support decision-making processes.
Develop and maintain accurate documentation of processes, procedures, and system configurations to support operations and facilitate knowledge sharing.
Work closely with other teams, such as IT, Sales, and management, to resolve operational issues and implement improvements.
Identify inefficiencies within existing processes and recommend solutions to enhance productivity and streamline operations.
Ensure all operations comply with policies, processes, and standards.
Support projects by assisting in the planning, execution, and monitoring of specific strategic initiatives.

What does it take to work at LastPass?

Passion for improving customer and employee experiences.
Familiarity with Salesforce and relevant software tools, databases, and data analysis techniques.
Skills in Excel, SQL, or other data analysis tools.
Strong analytical abilities with attention to detail.
Strong problem-solving skills.
Thrive on continuous improvement with a track record of implementing large-scale improvements, measuring impact, and adapting based on learnings to maximize results.

It's great, but not required:

Salesforce Admin Certification
Gainsight

Why LastPass?

Market-leading password manager
High-growth, collaborative environment with inclusive teams
Remote first culture
Competitive compensation
Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
Generous Parental leave
Comprehensive health coverage, dependents included
Home office setup support
LastPass families free account up to 5 members
Continuous learning and development opportunities

Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!

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