Director of Commercial Operations

ABOUT THE ROLE

The Director of Commercial Operations at Rightway is a critical leadership role within the Commercial team, focused on driving revenue strategy, operational excellence, optimizing the capabilities of Salesforce and other tools, and enhancing data analytics to support the organization’s growth. This individual will oversee and refine commercial processes, manage Salesforce workflows, and deliver actionable insights through customized reporting and dashboards. The Director will also be responsible for managing the Sales Operations Associate and perhaps other team members, fostering a collaborative and results-oriented culture to support the evolving needs of our high-performing commercial environment.

WHAT YOU’LL DO

Commercial Strategy and Process:

• Support the development and execution of Rightway’s commercial strategy.
• Develop and refine processes to enhance productivity and efficiency across the commercial organization.
• Identify bottlenecks and areas for improvement, implementing streamlined workflows and best practices.
• Collaborate with cross-functional teams to align commercial processes with broader business objectives.

Salesforce Management:

• Update and customize Salesforce to support evolving commercial processes and business requirements.
• Manage, maintain, and optimize Salesforce objects and workflows to align with organizational goals.
• Provide tactical support for Salesforce-related initiatives, ensuring the platform effectively meets the needs of the sales and commercial teams.
• Serve as a Salesforce administrator, in conjunction with the Sales Operation Associate. 

Data Analytics and Reporting:

• Design and maintain customized dashboards and reports to track key performance indicators (KPIs), pipeline health, and other critical metrics.
• Pull, manipulate, and analyze sales data to generate insights and actionable recommendations for leadership.
• Support data integrity and consistency across systems, ensuring accurate and reliable data is available for decision-making.

Commercial Team Enablement:Collaborate with other Rightway leaders to ensure the commercial team is equipped with the tools and resources necessary to succeed in their roles.Leadership and Collaboration:

• Build and manage a small team, providing mentorship, coaching, and support to drive individual and collective success.
• Work closely with commercial leadership to understand their needs and translate them into operational strategies and solutions.
• Act as a problem solver, proactively addressing challenges and identifying innovative solutions to support sales objectives.

WHO YOU ARE

• Bachelor’s degree in business, data analytics, or a related field. Two to three years in management consulting preferred but not required, with exposure to the healthcare or technology industries viewed as a plus.
• Proven experience in commercial operations, with a strong understanding of sales processes and data analytics.
• Strategic thinker with a hands-on, tactical approach to solving problems and driving results.
• Excellent communication skills, with the ability to clearly convey complex ideas to both technical and non-technical audiences.
• Skilled in creating and maintaining Salesforce dashboards, reports, and workflows.
• Salesforce Administrator certification is desired, with expertise in Salesforce workflows, object management, and customization.
• Experience managing small teams, fostering collaboration, and delivering results in a fast-paced, high-performing sales environment.
• Comfortable working in a high-pressure, goal-oriented sales organization.

IDEAL CHARACTERISTICS

• Driven and proactive, with a strong ability to adapt to changing priorities and business needs.
• Exceptional attention to detail and commitment to data integrity.
• Collaborative and resourceful, with a proven ability to work effectively across teams and functions.
• Knowledgeable about advanced sales strategies and tools, including Salesforce integrations with platforms like Highspot or Outreach.io.
• Passionate about leveraging technology and data to improve sales performance and operational efficiency.

EXTRA CREDIT

Healthcare or technology sector work history is a plus.Experience with additional tools such as Highspot, Outreach.io, Sales Navigator, BenefitFlow, and Zoominfo

SALARY (Before Bonus Potential):  $150,000 - $180,000

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

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